Benefits
This is when FSA balances up to $500 are allowed to be used into the next year?
What is Carryover?
These are the 7 triggering events.
What is Termination, ROH, Death, Divorce, Ineligible dependent, Medicare and Bankruptcy.
Name 5 of the 10 SA competencies
What are Proactive and innovative thinking, Passion for Julie extraordinary customer service, Reliable Expert, Emotional Intelligence, Independence, Thorough-detailed and consistent, Transparent partner,Adaptable, Critical thinker,Mentoring and Coaching
This person wished that Big 80's hair would come back into fashion?
Who is Aubrey Gisselbeck?
This is what DOE and EOM stand for.
What is Day of event and End of month?
This allows submission of claims for services incurred during the plan year.
What is Run Out Period?
This is when an FSA is COBRA eligible.
What is when it is underspent?
The 2019 Sales Revenue Goal for DBI.
What is $117 million?
This person's nickname is Rerro.
Who is Erick Paiement.
How many COBRA Analysts will have been added in 2019 as of today?
8 Emily, Echo, Erick, Victoria, Rachel, Haily, Brody, Caitlin
The current FSA maximum and what is the 2020 maximum.
What is $2700 and wont know until later in October
Are HRAs eligible every year during COBRA OE?
What is yes?
These are the 3 Goals for all SA's.
What is 97% quality, increase case output by 10%, and Value propositions?
If you can’t laugh about things, especially yourself, life will be long and difficult id this person's motto?
Who is Emily Domm?
Name 5 people who have not filled out the new 'Getting to know you' survey.
Who is Brandon, Kyle K, Kyle S, Brandi , Brody, Christopher, Christy, Dennis, Jennifer, Mirela, Nick, Rebecca C, Rebecca K, Stacey, Stephanie, Tyler?
This the the enrollment file deadline for cards to go out before 1/1/2020?
What is 12/2/2019?
This is why a contact status would show as yellow in LEAP™
What is COBRA SSO is being linked and takes overnight to update?
What is the SA mission statement?
To deliver extraordinary customer service both internally and externally by providing expert support across all aspects of benefits and COBRA administration. Responsibilities will include solving some of the most complex and challenging scenarios while also mentoring and sharing knowledge with Julie and other departments at Discovery Benefits.
This person wished clogs would come back in style.
Who is Victoria Larson?
This is why the FSA/HRA debit card may not work for an SPM member even if they are setup with ACH?
What is ACH for SPM does not pull until the 5th of the month. The cared is deactivated until payment for the month is received?
How will LEAP year affect our clients?
What is run out period will be "short" 1 day as most communicate 3/31/2020 and not a true 90 days.
The number of months COBRA members get for Termination or ROA and the total number of months for the remaining events?
What is 18 months and 36 months?
Name 4 of the 10 principles shared last week in a Simple Truths of Service email regarding Bill Murray.
What are: Objects are opportunities.Surprise is golden. Randomness is lobster. Invite yourself to the party.Make sure everybody else is invited to the party.Music makes the people come together.Drop coin on the world.Be persistent, be persistent, be persistent.Know your pleasures and their parameters.Your spirit will follow your body.While the earth spins, make yourself useful.
These 3 people on the team wish that Zubaz would come back in style?
Who is Matt Goecke and Justin Wiedrich, Karl Baumgarten?
Name the VP of Sales for the West Region.
Who is Nick Lakoduk?