Starters
Something you must do to ensure you are speaking to the right person
What is authenticate
We are 'The BIG 3'
What is Families who Lack Fixed, Regular & Adequate Housing, Families Experiencing Domestic Violence, and Families Experiencing Natural Disaster
3 ways one can screen for contact information
What is OFI report, PDF version of the application, and Quick Search (Person)
This is how you 'trigger' required documents on the VCL
What is Select either 'client statement' or 'requires additional verification'
This is the golden ticket
What is Priority Group
This is used to request documents from the parent
What is the VCL
This group requires a diagnosis
What is Families of Children with Disabilities?
Name the 3 important reasons to screen.
What is Duplicate applications, Changes or Redeterminations, & Incorrect Profile
2 requirements that seemingly go together, but must be requested separately
What is activity & income
During the interview, if the parent does not meet a priority group, what 3 actions must you take?
What is Document the app notes, upload the income calculation worksheet and interview guide, & withdraw the application
What do you do if the parent does not answer a cold call?
What is schedule an interview (5-7 days out)
This group requires management approval before you can process it.
What is Need to Protect
This is used to find out who to contact for a parent with an upcoming redetermination
What is The Workflow Portal
This is a CAPS requirement that must be addressed, but not requested
What is Immunization
This is something you do if the parent meets all 3 requirements at interview?
What is take case thru data collection (create a VCL)
This is the length of time a parent has to submit documents
What is 10 calendar days
Name the groups that are NOT processed by SA
What is TANF, CPS, and DFCS Custody
Name 3 details you can find when completing a person search using the client ID#?
What is contact info, demographic information, other people in the household, other (active/closed) CAPS cases, etc.
The 2 groups that do not 'trigger' a VCL with 'client statement' or 'requires additional verification'
What is Families Experiencing Domestic Violence, and Families Who Lack Fixed Regular & Adequate Housing
2 actions taken when the family meets a priority group, but is over the initial income limit.
What is withdraw the application (after you document and upload the interview guide and the income calculation workbook)
The parent missed her scheduled appointment, how many days does she have to make contact?
2 business days (48 hours)
This group MUST be approved by DFCS first
What is Grandparent Raising Grandchildren (GRG)
What actions are taken if a family has an upcoming redetermination?
What is Use the Workflow Portal to find whom the redetermination is assigned, email the FSC, enter application notes, withdraw the application.
To request this document, you must focus on a child
What is Georgia residency for parent(s)
When you receive and review documents submitted by the parent, how do you update GW?
What is by changing 'client statement' and/or 'requires additional information' to reflect the documents submitted by the parent.