COMPLAINT CROSS FIT
Within 10-days from the date of receipt by the Department, not the date of entry in FAS.
When must a complaint be opened?
Two.
How many components does a SIT Alert have?
8.
How many hours of productivity should be recorded on your itinerary?
Interview 5 people at one facility on the same day.
What is one visit?
10/26/2016 ?
What is Ia Lo's start date at DSS.
Refer to IB.
What must be done for all Priority One and Two complaints?
Allegations, Critical Situations, Catastrophic Event or Outbreak with impact to facility operation, Media Involvement, Potential Facility Closure, Unlicensed Operation.
What are the Categories for a SIT Alert?
Aretha Franklin.
Who is the Queen of Soul?
Names of foster children.
What is not included in a 9099?
OB9 - 1804 ?
What is the Penthouse?
1. Complainant
2. Victim
3. Witness
4. Licensee
5. Alleged Perpetrator
What is the recommended order for complaint interviews?
Upon discovery of emerging, developing, or escalating situations.
When to send a SIT Alert?
Case management, Collateral, Complaint.
What are the three types of visits?
Substantiated complaints.
What is reports that are posted on the transparency website?
Blank cross reporting, typos, unanswered questions (incomplete investigation), incorrect/missing POD.
What causes returned complaints?
If the LPA is unable to contact the complainant directly by phone and has their address.
When can an LPA utilize the LIC 856?
Name of Facility; Capacity; Census; Facility Type; Regional Office / Regional Manager; Brief Summary; Plan of Action.
What must be included in the body of the SIT Alert message?
Required to record credit for a visit.
What is Final Printing?
Not on the transparency website.
What is an unfounded complaint?
Must be tracked manually.
What are Plans of Correction (POC)?
ROM 18-05-CCLD.
What outlines CCLD / IB responsibilities?
19-03-CCP Situation Alert (Sit Alert) Policy and Procedures.
What is the SIT Alert ROM?
Interviewing a FC in their new home.
What is a collateral visit?
Relevant facts and findings.
What is principles of documentation (POD)?
22.
What is the current number of overdue complaints in the Sacramento RO?