APPLE 101
We NEED to start off EVERY transaction with this ...
What is "Connect and Personalize"
What types of customers can be apart of the business team?
Who is "ALL OF THEM"
What is the Benchmark Goal for NPS in both PZ and GB
What is "80" (GB) and "87" (PZ)
This leader is a diehard Cowboys fan
Who is "Jaylon" ... BOOOOOOO 🍅🍅🍅
What are the Apple Steps of Service?
What is "Approach, Probe, Present, Learn, Extend"
You go here to upload OR retrieve a customers tax exempt information
"What is AVALARA"
What is the benchmark goal for SUR AND iPhone TAT?
What is "95%" AND "90 Minutes"
Purchasing an iPhone 16e, 16 OR 16 Plus would qualify a customer what amount Gift Card?
What is "$50 Giftcard"
This leader is a music composer
Who is "Tommy"
To ensure that we are helping customers find what is BEST for them (or others), you have to do what?
What is "Probe"
What are some personalized solutions that the business team can offer to customers?
What is:
- Wallet Pass
- Mobile Device Management (MDM)
- Leasing
- Custom Store
What is the Benchmark Goal for SERVICES and HOW do you capture them when dealing with customers?
What is "20%" AND "Click the banner in EasyPay"
What accessories are eligible for a Gift Card during the shopping event?
What is "Magic Keyboard Folio and Magic Keyboard"
This leader has a dog named "Milo"
Who is "Vanessa"
This app is used to measure and track team member growth DAILY.
What is "Orchard"
What is the MINIMUM amount of time that a customer needs to be in business for to become eligible for leasing?
What is "Two Years"
What is the Benchmark Goal for Business for both PZ and GB?
What is "25 (GB) and 31 (PZ)"
Is a customer eligible to finance a hero product and receive a gift card? If so, HOW?
What is "Yes .. The customer has to finance using the Apple Card ONLY"
This leader talks 100mph
Who is "Mellisa"
What are the Focuses for this Quarter? (NAME ALL 3)
What is:
- Create Owners & Inspire Gifting
- Prioritize Group Interactions
- Support Each Other
What does "ABE" and "ABM" stand for?
What is "Apple Business Essentials" and "Apple Business Manager"
What is the Benchmark Goal for Backstage Runner Time?
What is "2 Minutes or LESS"
During the Shopping Event, you have to connect an EXISTING business account doing this ...
What is "Get the Intro seperate and notate if it is a new or existing account"
This leader can't dress AT ALL!
Who is "Patrick"