Service Types
Warranty for the Carpet Beetle Bundle service
1 year with active PP
Ironically, the name of this very common black ant is also the name of the occupation of the person you might need to hire because of the damage this ant can do.
Carpenter Ant
1255964 This customer has been with us since ...
10/18/2021
Incoming call script
Thank you for calling Saela Pest Control. This is [agent name]. How can I take care of you today
If a customer is canceling ROR, do they need to pay for the service?
No. We must also refund them for the initial service if it has already happened
What is the minimum price for the Protection Program Rodent Plus regular service
$144.99
This type of spider is named after a large mammal that travels in packs.
Wolf Spider
1507177 When was the last time this customer made a payment and for how much?
12/10, $109.99
We don't have service for Moles in this state
Washington
Do we have referral discounts?
If a current customer calls in, we can give them $10 off their next service IF the person they referred has signed up and they can give us the information so we
can verify.
Frequency and warranty for the German Roach service
After the initial 1 follow-up a week after/ warranty 30 days
This nocturnal bug is especially hardy. Some say it can live up to three months without food, one month without water, and a week without its head.
cockroaches
1257196 Who is the preferred SS and the preferred day for the service
Christopher Passey, Wednesday
What are the 4 steps for Bedbug Prep?
Dry linens in the dryer at the heat of 115 Fahrenheit or higher
Bag Linens
Vacuum
Pull everything away from the walls/flip the mattress
What is a red note
is a note type you leave if you need people to be aware of something all the time.
If the customer has fleas in the backyard what service does he need?
PPM
Which gender of a mosquito does NOT suck your blood?
Male mosquito
1501133 If this customer decided to cancel today how much will have to pay for the ETF?
$375
These are the 4 Saela principles
Empathy, understanding, gratitude, ownership
We send and account to collections when it has ___ days past due balance
120
3 service modified is seasonal March- October and does not have a 28 day follow up
How are moths different from butterflies?
Dull color, smaller, thicker bodies, feathery antennae.
1479184 What subscription does this customer have and how many services have to finish the SA?
Protection Program Rodent Plus EOM, has 6 services IA
Back on schedule
Can we reactivate accounts?
CES can reactivate customers that have canceled within the last 6 months. Anything more than 6 months will need to be handled by IS.