Cleaning
On your cleaning hour what is the 1st thing you should ALWAYS do?
WHAT IS restrooms.
How should you respond if someone asks to use their military and AAA?
WHAT IS we cannot combine coupons.
If someone is continuing to break rules, what should you do?
WHAT IS radio for assistance.
If you're scanning items to check the price, what should you do after you're done?
WHAT IS delete all items bc it still reads it in the system and throws off our inventory.
What should you say to everyone walking in / out of GS?
WHAT IS greet them, hi welcome in and bye thank you.
What should you NOT do on your cleaning hour?
WHAT IS sack, helping at curio, at grill, anything that is not cleaning.
If you're switching off the window, what should you do in order for the next person going on to be prepared?
WHAT IS refill crates & stock guidebooks.
What is our limit on the amount of people in avairy?
WHAT IS 20 to 30 guests.
If an item is NOT scanning and you pick something with the same price, is this correct way to handle this and why?
WHAT IS no, bc it'll throw off our inventory.
What do jeep and convertibles must have?
WHAT IS tops and doors
WHAT IS dust displays, sweep, cleaning doors again, clean the display cases, sweep again, organize, check restrooms again, see if the little trashcans in rr are full again.
If they pay half cash and half card, how should you go about ringing them up with cash discount? why?
WHAT IS do 2 separate transactions because the cash discount doesn't properly work if you do it on one.
If someone comes in and leaves and then comes back 30 min later, what should you do?
WHAT IS they must repay because it is a one time entry.
What if everything is done at the EOD, should you stand around and chit chat? If not what should you do?
WHAT IS sack crates, sack group feed, organize, stock, clean until; you're released.
If you're the last person on the ticket window, what should you do before leaving the area?
WHAT IS check for empty crates or if you can stock one up and take to the back, clean area, stock guidebooks and LOCK WINDOW.
What is the part of the toilet we stress to clean and that you MUST do morning and night?
WHAT IS the bottom of the toilets. Base, bowl and in all the crevices.
What should you do if someone bought tickets online and they want to add another bag of food to their order, what should you do?
WHAT IS ring it up on another transaction.
What if someone says their CH is 2 and then says "he's actually 3" or they say he's 3 but looks like a 2-year-old, what should you do?
WHAT IS ask for their receipt for validation.
What if someone tells you they don't need their receipt ?
WHAT IS "I'm required to give to you."
When checking in tours and they have their waivers already submitted, what should you check even if this is done?
WHAT IS if their info is correct.
Tell me everything you do in the RR during your cleaning hour.
WHAT IS wipe counter, mirror, toilet and under lid, urinal, baby changing table, sweep if needed, check for empty toilet paper, towels and soap, & dump little trash into big trashcan.
If someone asks if they can bring their baby or baby out of the car seat, how should you respond?
WHAT IS we recommend abiding by the rules of the road because they are in a vehicle and still on the road, but ultimately it is up to you.
When should you stop letting people into the aviary?
WHAT IS when a SOD OR MOD comes to lock it even if its after 5/
Give me the story behind one of the items in the display case.
LO WILL KNOW, MULTIPLE DIFFERENT ANSWERS
What if someone will NOT roll down their window, what should you do?
WHAT IS tell them you cannot sell them a ticket until you can verify headcount and that there is not pets in car.