Crisis is Developing
Without A Voice
Hear Me
Let's Get Physical
Potpourri
100
Level 3 in the Crisis Development Model with the appropriate staff approach
What is risk behavior and physical intervention
100
personal space
What is proxemics
100
The level in the Verbal Escalation Continuum where the client is seeking information or challenging authority
What is questioning
100
Should only be used as a last resort, should be reasonable, the least restrictive and proportionate to the behavior being exhibited by the client
What is physical disengagement skills
100
factors that influence behavior of client and are outside of staff control or knowledge
What is precipitating factors
200
Level 2 in the Crisis Development Model with the appropriate staff approach
What is defensive and directive
200
body language
What is kinesics
200
The level in the Verbal Escalation Continuum where the client is not cooperating with what staff is requesting
What is refusal
200
a weapon coming into contact with a target
What is strike
200
the ability to manage your own behavior
What is rational detachment
300
Level 1 in the Crisis Development Model with the appropriate staff approach
What is anxiety and supportive
300
communication by touch
What is haptics
300
The level in the Verbal Escalation Continuum where the client is remorseful, tearful and exhausted
What is tension reduction
300
hold and stabilize, push and pull and lever are all
What is bio mechanical benefits use to disengage
300
freeze, overreact, respond inappropriately these are all examples of unproductive responses to
What is staff fear and anxiety
400
Level 4 in the Crisis Development Model with the appropriate staff response
What is tension reduction and therapeutic rapport
400
this communicates respect, non-threatening, maintains safety of person positioning themselves in this manner
What is the CPI supportive stance
400
The level in the Verbal Escalation Continuum where the client has lost all control of themselves
What is release
400
first thing to try after client is grabbing staff
What is relax and downplay, let go of me please, etc..
400
increase in speed and strength, increased sensory acuity, decrease in reaction are staff fear and anxiety reactions
What is productive reactions
500
The concept that staff behaviors and attitudes influence client behaviors and attitudes and vice versa.
What is integrated experience.
500
Components of the vocal part of speech other than the actual words
What is tone, volume and cadence
500
The level in the Verbal Escalation Continuum where the client is attempting to frighten staff
What is intimidation
500
second action to take after a staff member is grabbed or held
What is hold and stabilize to prevent injury to the staff member
500
care, welfare, safety and security
What is the guiding principles of CPI
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