Rounding
Part of Rounding to Influence tool that uses questions such as: What will you do to make this your habit? How will you help others do it? STOP if you see a safety risk.
What is commitment
In departmental safety huddles, this section is a significant safety or quality issue from yesterday
What is Look Back
Skills that include smiling and greeting others, listening with empathy and communicating positive intent of our actions.
What are universal relationship skills.
We use this tool when to speak up for safety when we need to escalate a concern/barrier.
What is ARCC - ask, request, concern, chain of command
What is non-verbal feedback
Anything new or different that increases the probability of error on a huddle/SAFE board
What is Look Ahead
Coach to correct or reinforce - You walk by a co-workers desk and see what looks like protected health information displayed on the screen. The co-worker is over in the break area eating lunch.
What is coach to correct
Pausing to put "head" before "hands" is a type of self check using what tool?
Praise, criticism or feedback - You walk by a coworker who is washing their hands using best practices, you give your coworker a thumbs up.
What is feedback
Components include a safety message, metrics, and staff recognition
What is a daily huddle
Every 2 years we reduce harm or loss events by this percentage when we use our SAFE skills.
What is 80%
Skill we are using when we validate and verify.
What is Questioning Attitude
5:1 feedback uses this for expressing disapproval based on a mistake
What is criticism
These are injuries to patients that can include medication errors, falls, skin breakdown, etc.
What is serious safety events
Coach to correct or reinforce? You observe a coworker leaving a tray for a patient that is sleeping. The employee leaves the tray and room without checking the patient's armband with the diet slip.
What is Coach to correct.
These are the SAFE universal reliability skills
What are attention to detail, communicate clearly, questioning attitude, know why & comply, speak up for safety
Rounding to influence acronym 4C - what do the C's stand for?
Connect
Can Do
Concerns
Commitment
What is closed loop reliability huddles
These components are used when focusing on behavior change, influencing others and minding the gap.
What is:
set expectations, educate and build skill, reinforce & build accountabaility
Self check using STAR, cross check and peer coaching tools are part of this universal skill
What is attention to detail