SafecoNow1
Agent called in about a check , that the insured did not receive . Please advise the agent where to go on Safeco now.
Stop payment on a refund option in Safeco now.
Guide the agent on where to get information and instruction on how to submit for towing reimbursement
View all claims resources, then auto, then
Towing and roadside assistance
Where can we show the agent on Safeco now how to review any cancel activities, billing activities , claim activities , or any policy activities
Recent activities
How do you add a webform as a favorite in your safeco now page
click on the star next to the webform
Guide us where you would guide the agents to view phone prompts for different inquiries
All contact options , phone under agency support . Phone prompt quick card
Educated the agent where to go to find out more about the state billing fees.
billing , view state billing plans and fees in the PDF
Show two ways on Safeco now on how an agent can get to Policy servicing tool.
Customer look up , and view policy summary in the
Policy servicing tab
TRUE OR FALSE
Owners of vehicles written in Safeco’s classic car program must have another vehicle or vehicles for regular or daily use.
Where would you guide the agent.
True , Product classic car , Underwriting tab ,Eligibility requirements
Guide the agent to see the mailing billing address, on where to mail billing payments
contact us page on the bottom right side.
Agent ci about guidance on who is their assigned UW , show 3 different ways on how you can guide the agent from Safeco now to see who their UW is.
Contacts on the side of the main page- ALL option contacts-scroll to the bottom key contacts- underwriting , scrolling to the bottom from resources - key contacts - underwriting
What discounts are available for Idaho landlord product , and where would you guide the agent to see that
Idaho PG discounts
Where would you guide the agent to talk about coverages extending to Canada/Mexico
contract language, control F search Territory
Guide the agent to information on Safeco now about Umbrella eligibility requirements.
Product, umbrella , underwriting