Reliability Skills
This technique is best used when going from thought to action and any time before taking action. It includes these steps: Stop (pause and focus), Think (what needs to be done), Act (perform task), and Review (check for desired result).
What is the STAR technique, STAR using self-check?
This Relationship Skill conveys a welcoming environment which makes people feel psychologically safe. It leaves the person you are interacting with feeling valued, seen, and comfortable.
What is Warmly Greet others and Saying Hello?
The two teams that played in the 2022 FIFA World Cup Final.
Who are Argentina and France?
This is the name of the version of ServiceNow to which we are upgrading.
What is Vancouver?
The year that Henry Ford introduced the Model T.
What is 1908?
This skill is used to communicate clearly, especially when what you are saying can be confused with something else. The military is famous for using this.
What is Phonetic and numeric clarification?
This skill lets patients, customers, colleagues, and vendors know who you are and what you are going to be doing. If comfortable you can also shared your pronouns.
What is Introducing yourself using your preferred name and explaining your roles?
This is where The Lord of the Rings trilogy was filmed.
What is New Zealand?
This is the name of the Dashboard that Mary uses during our Monday meetings.
What is Performance Management?
This team has won the most Stanley Cups.
Who are the Montreal Canadiens?
The skill used when having a questioning attitude. Used to make sure the issue makes sense to you, is what you expected, and whether the information 'fits-in' with your past experiences.
What is Validate and Verify?
Using this skill eases the burden of suffering with those you are interacting with. It is the ability to put yourself in another's situation and helps to identify that person's feelings.
What is Listening with Empathy and Intent to Understand?
This is the name of the popular Netflix series about chess that premiered in 2020.
What is Queen's Gambit?
This is the type of reporting that Rob hates and must take a test on next week.
What is Performance Analytics?
This is the rarest blood type in humans.
What is AB Positive?
Part of the 'Know why and comply' reliability skill, it is something we use every time doing certain activities, especially when the tasks or action steps are infrequently performed, or are high-risk or complex procedures.
What is Continuous use?
This skill provides support and reassurance to others by letting them know what you intend to do and by being accountable for the impact of your actions. It is important in conflict resolution and the ability to build strong relationships. It is also February's SAFE Skill.
What is Communicating Positive Intent and Taking Ownership of our Actions?
The name of the post-apocalyptic TV drama that was launched by HBO in 2023 and is based on a popular video game.
What is The Last of Us?
This is the table name for the Assignment Group Classification table.
What is u_asgn_grp_class?
The character in the Office that spends most of his time doing crossword puzzles.
Who is Stanley?
When practicing speaking up for safety, this process is used to escalate issues. Steps include Asking a question, making a Request, Voicing a Concern, and if no success, use Chain of command.
What is ARCC?
The skill that shows our care, concern, and commitment to be inclusive of others to ensure mutual understanding. It provides an opportunity to further clarify and understand, and uses phrases such as 'What questions do you have?'.
What is Provide Opportunities for Others to Ask Questions?
The popular Netflix show that features a group of kids in the fictional town of Hawkins, Indiana.
What is Stranger Things?
The name of the tab that allows you to easily return to places you have recently been to in ServiceNow.
What is the History tab?
The country where Machu Picchu is located.
What is Peru?