SafeRide Platform
What are two ways you can search for a Member?
What are by Name or Member ID?
What information is needed to verify a Member’s identity?
What are 3 HIPAA tokens? Ex: Name, Member ID, DOB, Address, Phone Number
How many occurrence(s) are issued for an individual who clocks in more that 8 minutes after their scheduled start time?
What is half an occurrence?
Give 2 reasons for booking a ride with less than 2 working days notice?
What is the ride is considered "urgent" or the member is able to take a Lyft?
What mode of transportation would be assigned to an 18 year old male that weighs 125 lbs, is more than ¼ mile from a bus stop, has no physical issues getting in/out of a vehicle and can receive text messages?
What is Lyft?
Name one founder of the company.
Who is Robbins, Whit or Ben?
Name three HIPAA tokens to verify a caller.
What are Name, Member ID, DOB, Phone Number, Address
Name two different Superior plans that serve CHILDREN.
What is STAR Health and STAR Kids?
How many occurrences do you accumulate if you call out sick for a full day?
What is one? What is 2 on Monday and Fridays?
When is a ride considered long distance?
What is any ride over 75 miles one-way or 150 miles round-trip?
What mode of transportation would be assigned to a 60 year female that weighs 110 lbs, is more than ¼ mile from a bus stop, can’t receive text messages and who has no physical issues getting in/out of a vehicle?
What is an NEMT?
What is the name of the Language Line company used by SafeRide?
What is Lion Bridge?
When would you add a member to the SRH platform?
What is when you cant find the member in the SafeRide Health Portal and have confirmed eligibility in the SHP Portal.
What two plans are needed to qualify for the Star+Plus MMP plan?
What is the member must have Medicaid and Medicare?
Who do you contact if you’re going to be late/out?
What is send an email from your personal email account to sick@saferidehealth.com?
Name 2 additional passengers that can be added without a medical necessity form.
What is when the passenger is a translator, or guardian/parent, or service animal?
What mode of transportation would be assigned to a 48 year old female that weighs 135 lbs, is more than ¼ mile from a bus stop, uses a walker, has no physical issues getting in/out of a vehicle and can receive text messages?
What is an NEMT?
What days and hours can reservations for Superior rides be made?
What is Monday - Friday 8am -6pm CST?
What should you select in the FWA Verification dropdown?
What is Pending?
The Texas city that Superior Health Plan had their first office?
What is El Paso?
How many days does it take for an occurrence to expire or "fall off"?
What is 90 days?
Name 3 cities SafeRide offers Mass/ Public transportation?
What is Dallas/ El Paso/ Ft. Worth/ San Antonio/ Austin?
What mode of transportation would be assigned to a 90 year old female that weighs 99 lbs, is less than ¼ mile from a bus stop, has no physical issues getting in/out of a vehicle and can receive text messages.
What is a Lyft?
What is the SafeRide IVR phone number for Where’s My Ride?
What is 855-932-2319?
What 3 things will you find in the ITP Driver field if an ITP driver is “Compliant”?
What is the Driver's Name, the MTI number, and "Compliant"?
Superior Health Plan serves Members in how many Texas counties?
What is 254 Texas Counties?
In your first 60 days, how many occurrences will result in a verbal warning?
What is 1.5 occurrences?
How long do we tell members the wait is for a NEMT Will Call?
What is up to one hour?
What mode of transportation would you use for a 25 year old female that weighs 150 lbs, is less than a ¼ mile from the bus stop, can walk safely on her own and can receive text messages?
What is Public Transportation (Bus)?
What is the name of the shared drive where CSRs can access resource documents?
What is the Medicaid Resource Hub?