Acronyms
OBC
Outbound call
A procedure used when there is an ongoing extraction, the ticket belonged to another agent, pending actions from SHN, timezone
What is a Handoff
OSA
Original Safety Ambassador
Removing a user from the platform.
What is ghosting?
A user directly threatens another user.
What is Violent threat SHN?
SHN
Stakeholder Notification
Its EOD and we do this when our case might be updated when were gone
Ticket Watch
HDP
Host Damage Protection
Another user with similar account details.
What is Connected Account?
A gas stove is leaking and causes an explosion.
What is Gas explosion SHN?
TMT
Threat Management Team
Email this person when you have a managed account.
Who is Account Manager?
HPI
Host protection Insurance
Cancelling an ongoing reservation due to a confirmed, serious removable safety incident.
What is Extraction?
Selling weapons.
What is Weapon Trafficking SHN?
GCM
Global Crisis Management
Consult this group when mapping gets awkward.
Who are CPT ( Community Policy )
SLA (Bonus 100 points if you can list the different SLAs)
Service Level Agreement- urgent esco= 60 mins, Handoff=3 hours, backlog 24 hours
Channel to get case support.
What is the Helpline?
A user has a fatal heart attack during a reservation.
What is Death of a User SHN?
BAU
Business as usual
Use this Macro when Sending a Stakeholder Notification.
What is Safety: Stakeholder Notification Sent
LERT
Law Enforcement Response Team
What is Jason's fave food
Snow Cones
Using a basement to cook and sell Meth.
What is Drug Trafficking