Opening Procedures
Validating unknown individuals / Fire and evacuation safety
Handling customer behavior / Securing information
Robbery Security
Closing Procedure
100
What should opening team members look for when driving around the building?
- Open or broken windows
- Doors that may have been pushed, forced, or open
- Intruders
100
True or False: If you can not validate an unknown individual it is ok to deny access?
True! If you can't validate them deny the access!
100
True or False: You are allowed to leave your work keys on your desk if you will only be gone a moment.
NO!!! Work keys and combos have to be on your person, meaning on you or in a personal area like a purse.
100
After a robbery where should you go to find information on what to do after the robbery?
Emergency and Offline Binder!
100
It is 5:30pm Anna, Shawn, and Becca are still at the branch. Shawn and Becca start closing but Anna is ready to go so she lets herself out and leaves. Is this ok? If not why?
No this is not ok, only the last employee who sets the alarm can let themselves out. This is so we can safely see each other exit the branch.
200
What is our safe haven and passcode? (double points if you can tell me the other branches)
SR 37- Burger King and Twinkle Toes
HD- Kroger Customer Service and Orange
200
Michael Scott a branch manager of chase Scranton enters the building and asks to use a computer. You have never met Michael before. How can you verify he works for chase and is who he says he is?
Look him up on phonebook to validate.
200
True or False: You are allowed to leave combos in your desk because they are securely locked up.
NO!!! Work keys and combos have to be on your person. meaning on you or in a personal area like a purse. Anyone has access to that desk so they are not secured!
200
What should you never do during a robbery?
- Chase the robber
- Scream "I'm being robbed!!!"
- Tell the robber you are going to activate your hold-up button
200
When Closing are we responsible for checking public waste bins for customer information?
NO!! We are not responsible to dig through the trash. please know what to shred and shred when necessary. But do not feel the need to dig through trash during closing.
300
you arrive at the branch, there is signs of forced entry, what do you do?
-Go to safe haven, call 911, then call global security
300
Anna is putting away the Christmas tree for the year to free up space. She puts it in the maintenance room and blocks the door way. Why is this not ok?
It is a safety hazard, blocking the doorway blocks a way out if an evacuation is needed. We can not have doorways blocked!
300
A co-worker just told you they emailed client information to the wrong customer. What should you do?
File a Privacy Incident Report
300
Someone robs you in the lobby, what steps should you take?
- Comply with the robber's demands
- Tell the robber you have to go to another location to get money; approach transaction line from the lobby side.
300
True or False a member of management is allowed to stay in the branch after hours alone?
FALSE
400
You are the first member of the opening team. after entering the branch and re-locking the door, what should. you look for as you walk to the perimeter alarm keypad?
-Broken Glass
-Holes in walls and ceiling: missing or fallen tiles
-Anything suspicious or unusual
400
The Branch is open for business hours, customers in the lobby say they smell smoke. What should you do?
-Inform everyone in the building of the situation
-ask everyone to remain calm and evacuate
-if safe to do so secure bank asset prior to evacuating the building.
400
An individual is sitting in your lobby checking social media, and has indicated that they don't need assistance with a banking need.The individual is not displaying any disruptive behavior or taking action that poses a security concern. What should you do?
Nothing, they are just fine.
400
Someone robs you at the transaction window, what steps should you take?
- Comply with Robbers demands
- Push note to the side if one was given
- Activate Hold up button
400
Can any employee unset the opening signal?
Yes! after opening anyone is welcome to unset the opening signal!
500
You are the second member of the opening team, what is your job while the first member approaches the building?
Observe first member approach and enter the building while also observing the branch surroundings.
500
After you have evacuated the branch, what steps should you take?
- Go to Safe Haven
- Account for all employees
- Wait for authorities, Global Security, and MD to give the ok it is safe to re-enter the branch
500
LUCKY WINNER! YOU LANDED ON A FREE SPACE! With no question but all of the points!
YAY
500
Bonus points! double your. points if you get all 4 questions right!
Did he have facial Hair?
Did he have a neck tattoo?
Did his shirt have buttons?
Was he wearing a belt?
500
If an employee is ambushed while leaving the branch, what steps should you take?
- Decide appropriate action to ensure employees safety
- When safe, call 911 and Global Security
- Inform your manager