Safety Captain Role
2 - 4 observations of Safety Always in Action
What is a BOT?
I will think it through and ensure my actions are the best for the situation at hand.
What is Practice a Questioning Attitude?
A Safety Always tool that can be used to escalate concerns in a respectful manner.
What is ARCC, Ask a Question, Request a change, voice a Concern, use Chain of Command?
Short statement or story (two minutes) about the importance of safety or safety's impact on quality, experience, engagement, efficiency, or improvement.
What is a Safety Moment (story)?
Thanks for the Cross Check.
What is a Key Safety Phrase?
A card your manager can purchase so staff can wear with Safety Always Behaviors and Tools.
What is a badge buddy?
I will act with intention and focus on the details to avoid unintended errors.
What is Check Details?
An outline for planning and communicating information about a patient condition or any other issue or problem.
What is iSBAR (Communicate Clearly)?
Non-punitive collection tool to report patient and staff safety events and Good Catches.
What is Compass?
Operate under very trying conditions all the time and yet manage to have fewer than their fair share of accidents.
What is a High Reliability Organization?
80% or higher recall rate of Safety Always across the system.
What is M Health Fairview's goal for assessing recall rate of behavior and tools?
I will demonstrate an open, respectful and 200% team commitment to safety.
What is Speak Up?
Tool that you use when you are uncertain about what you are about to do or if you have a question.
What is Stop & Resolve?
Both the organization and its people are held accountable while focusing on risk, system design, human behavior, and patient safety.
What is a Just Culture?
Leaders strive to design safe processes and hold staff members accountable to following them.
What does it mean to Set and Hold Standards?
Encourage safe and productive behaviors 5 times as often as you correct an unsafe and unproductive behavior
What is 5:1 Feedback?
I am responsible for professional, accurate, clear and timely verbal, written, and electronic communication.
What is Communicate Clearly?
The error prevention tool used when performing skill-based tasks.
What is STAR - Safety Always Tool to use when Check Details?
Connect, Listen, Support and Close
What is the rounding framework for Rounding to Influence?
Multiple barriers, such as technology, processes, policies and people that are designed to stop active errors line up and result in an event of harm.
What is a Swiss Cheese model?
Their main role is to provide real-time feedback about practice and compliance with safety behaviors and error prevention tools.
What is a Safety Captain?
I stop and resolve a concern.
What is Practice a Questioning attitude?
The tool that you use ensure understanding and ownership of tasks and materials associated with patient care.
What is a Structured Handoff?
The volume- adjusted measure of Serious Safety Events, those events occurring from a deviation from generally accepted performance standards that result in moderate to severe patient harm or death.
What is a Serious Safety Event Rate?
Authority gradients which is the perception of authority as perceived by the subordinate.
What is Power Distance?