Security Alerts
De-Escalation
Workplace Violence
Resources Available
100

TRUE or FALSE: The Labor and delivery unit is a locked unit and everyone must be verified before being allowed on the unit

What is TRUE

100

TRUE or FALSE: if you are aware of a mom who has experienced domestic violence with her partner and her partner comes to the hospital during labor and is being aggressive to you, the nurse, you let them in the labor room to be with mom.

What is false

100

intentional disruptive or inappropriate behaviors, by a peer or peer group toward another peer or peer group in the workplace, with the intent to demean, cause harm, or sabotage through physical, verbal, or emotional abuse.

What is “Lateral violence”

100

 What are some resources that BSW offers for workplace violence education?

What is “BSWH Behavioral Health Modules, Prevention First Online Training, Nonviolence Crisis Intervention Training + (advanced skills). 

Prevention First Online Training is presented by the Crisis Prevention Institute and its intended audience is the general public- but specifically for nursing services and ambulatory settings. 

Nonviolence Crisis Intervention Training (advanced skills) is a 8 hour class that focuses on CPI crisis development, communication skills, safety interventions, and much more. 


200

______ and ______ _______ have identical arm bands to the newborn for the staff to validate that the newborn is being returned correctly

What is mom and support person

200

Examples of situations that will need to be defused

What is patients/family members who are yelling at you, being aggressive, and threatening you. (among others)

200

All acts of violence and potentially dangerous situations must be reported to the following:

What is 

  • BSWH Department of Public Safety (BSWH DPS), local Security department, or local police/sheriff’s department (depending on your location within the organization);

  •  Manager/supervisor; and/or

  •  Human Resources.

200

 What are some resources that the Employee Assistance Program offers that you receive with your BSW Benefits?

What is 

Counseling (Five free in person sessions) 

Legal assistance (30-minute consultation with an attorney) 

Parenting Support: Resources and referrals for childcare providers, after school programs, champs and adoption organizations

Eldercare Support: Referrals for home health agencies, assisted living facilities, social and recreational programs 

Pet care support: pet sitting, obedience training 

Identify theft assistance: 60 minute consultation 

300

The electronic newborn security tagging system

What is hugs

300

Examples of resolution phrases to attempt to calm the person down

What is “I am sorry you’re upset; what can I do to help; let talk about what next steps might work for you”

300

If BSWH staff is injured through an act of violence on BSWH Property, he/she should report the incident to Safe Choice in (blank) business days and complete an incident report via the electronic reporting system.

What is  “three business days” 

300

A free line that is confidential and open to all BSWH employees for psychological first aid and dealing with unanticipated events in the workplace. 



What is Peer Support?


Peer Support Care Line: 888-674-7337

8am-6pm- 7 days a week 

400

Location of the 2nd identical band if mom does not have a support person

What is mom gets both

400

Non-verbal language you should NOT display when attempting to de-escalate a situation

What is finger pointing, avoiding eye contact, scowling facial expressions, and interrupting (along with many others)

400

Checklist used in the presence or absence of patient characterists and behaviors to produce the potential for violence within a subsequent 24-hour period. This screening tool and assessment appear in the admission and transfer navigators on Epic. 

What is the “Broset Violencce Checklist in Epic”

400

Where can you find additional resources for workplace violence?

What is “Safety in the Workplace page” on BSW Connect Website

500

The alert that goes out if there is a suspected infant abduction

What is SECURITY ALERT + MISSING INFANT

500

Who you want to contact if you can sense a patient or visitor is going to become violent 

What is charge nurse/security (it honestly depends on what is happening)

500

If a patient scores moderate or high risk on the Broset Violence Checklist, how often do we perform the assessment?

What is “every shift until they are a low risk” 



500

________ strives to return injured employees to work in the most expeditious manner possible by administering prompt, exemplary healthcare along with accurate and cost-efficient benefits.

What is “safe choice”

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