Robbery Procedures
A copy of this can be found in the vault room, LAO's car/home, or BM's car/home.
What is the Emergency Binder?
This Employee should be the only person to use their branch master key to enter the branch!
Who is the first employee?
Yell FIRE and run!
What is something that we should NEVER do in the case of a fire?
All documentation that contains confidential information should be placed here.
What is the shred bin?
inspect ID, look them up in phonebook.
What is validating an unknown individual?
This is what you should do immediately after being robbed.
What is lock front door, lock cash drawer, and lock workstation?
This is designated by the blinds lowered half-way down in the middle window.
What is our all clear or opening signal?
Starbucks inside Safeway
Where is our Safe Haven?
You should never do this with a customer's personal mobile device.
What is touching?
The reason we have to explain that for security purposes, our restrooms are for employees only.
What should you tell an individual when access to the bathroom is NOT granted?
In case this happens, you should walk to the transaction line from the customer side.
What should you do if approached by a robber in the lobby?
This action involves looking for suspicious individuals, broken glass, or areas that someone could hide.
What are things to be alert to during opening and closing procedures?
Account for all employees working that day.
What is the first thing we should do when we arrive at the safe haven?
This should always be done before walking away from your computer.
What is locking your screen?
6 feet high
What is how high are the Chase logos on the front door?
These buttons should be pressed on the alarm system keypad to send a duress code?
What are the left top two?
Go to Safe Haven, Call 911 and then Global Security.
What should you do if the opening signal is NOT set or is set incorrectly?
In the case of an emergency, we need permission from these people in order to re-enter the branch.
Who are authorities?
A client's information is accidentally emailed to the banker's personal email, leading to the banker promptly filling out this document.
What is the Privacy Incident Report?
This term describes yelling or disparaging/offensive/harassing remarks.
What is a verbal disruption?
Make sure to stay Calm. Comply with Demands. Concentrate; observe robber's actions and appearance.
What are the 3 C's?
Sunshine.
What is our branch passcode?
These items are found by the front door and in the break room.
Where are the fire extinguishers located in the branch?
Customer name, address, contact info, SSN, and account number are examples of information that fall under this category.
What is confidential client information?
This term describes waving arms or fists, throwing things, pounding on a desk or door, or destroying property.
What is physical disruption?