Manage Yourself
In a crisis, who is the first person you need to keep safe and calm?
Yourself
What is the one response that will work to deescalate every situation?
The “Right” response for each situation
When is the only time to use physical intervention?
For the purpose of safety protection
What costs less and achieves faster, longer-lasting results than reaction?
Prevention
What is the most important thing you have control over changing to deescalate a situation?
Your thinking
How can you change the outcome of the situation?
Change your own behavior
What is one tool in a de-escalation toolbox?
•Appeal to the persons survival brain- do not use a lot of words
•Constantly assess what is happening- do not assume or you may not get the “right” response
•Use silence
•Do not say “Calm down”
•Never get into a power struggle- might is not right
What are two questions you might ask yourself before using self-defense?
•What is the person trying to gain?
•What is this person trying to avoid?
What is the best way to prevent future situations?
Analyze past situations
What is one of the four things required to have inside-out change?
•Confidence
•Empowerment
•Leadership
•A desire to shift toward long-term relationships
If you have never met a person before what defines your relationship with them?
Your roles in the community.
What can you ask your yourself during an escalated situation?
•What is this person’s motivation
•What is driving this person’s behavior
•Is this issue specifically about me or am I bearing the brunt of their bad day
•Do they just need to get this off their chest
When a persons thinking brain is off you need to appeal to what part of their brain?
Survival brain
What kind of environment is the most desirable?
A proactive environment
After the event is over, what is the best thing to do to get beyond the trauma of an escalated situation?
•Humor
•Look for lessons learned
•Plan to prevent this from happening in the future
In a de-escalation intervention, what is your interaction guided by?
What will escalate a situation.
Teaching or discussion
When people are upset what is not being met?
What is postvention?
What you learn after an event that allows you to prevent it from happening again.
What is one of the three guiding principles?
•Meet the needs of the person you are dealing with
•Reflect respect and dignity toward the people you are dealing with
•Always maintain the safety of everyone involved
If you are well versed in the expectations upon you, your will always know what direction to take according to your de-escalation ____________.
Compass
What response is likely to deescalate the situation.
Listening
When is a physical response the right response?
When it makes the situation safer
Apathy or convenience
What one thing is most important for you?
To remain in control of your response at all times