Opening & Closing Procedures
What should opening team members look out for during the exterior building inspection?
A. All of the above
What should you NEVER do during a robbery?
B.) All of the above?
What could you do to assist with fire safety? Select all that apply.
B.) Watch for overloaded outlets
D.) Make sure that exits are not blocked
A.) Make sure items are at least 18 inches from all sprinklers.
What is the fastest way to lock a computer when you step away?
- CTRL + ALT + DEL
An individual is sitting in your lobby checking social media, and has indicated that they don't need assistance with a banking need. The individual is not displaying any disruptive behavior or taking action that poses a security concern. What should you do?
A.) No further action is required
You are part of the closing team and are the second employee to exit the branch. What are your responsibilities?
C.) Observe person #1 until they move a safe distance away from the Branch
Someone attempts to rob you at the transaction window. What steps should you take if it is safe to do so?
C.) Comply with the robber's demands
A.) If a note was given, push it aside
B.) Activate hold-up button
During a fire, what should you NOT do?
A.) Search for personal items
B.) Return to the branch until authorized by authorities, Global Security, your manager, or your MD-Banking
What should you do when we have a vendor come in to perform a service in the branch?
Stay with the vendor the entire time and allow them into the designated spaces they need
A client you are helping at your window asks to use the restroom. What should you do?
-Refer to restroom policy
-When you do not grant restroom access, tell the client "We do not have a public restroom" or "For security purposes, the restroom is for employees only"
If an employee is ambushed while leaving the branch, what steps should you take? Select all that apply.
D.) Decide on an appropriate action to ensure the employee's safety
A.) When safe to do so, call 911 and Global Security. Use your emergency wallet card, if needed.
B.)Inform your manager
Someone attempts to rob you at the Cash Recycler. What steps should you take to comply?
D.) Tell robber you have to push buttons on the keyboard to dispense cash
E.) Press <Alt> + <F8> to dispense cash
The branch is open for business, customers are in the lobby and someone smells smoke. What steps should you take ? Select all that apply.
A.) Inform everyone of the situation
D.)Ask everyone to remain calm and begin evaccuating the branch
B.) If safe to do so, secure bank assets prior to evaccuating the building
A coworker just told you they emailed a client information to the wrong customer. What should you do?
Complete and file Privacy Incident Report
You are helping a client do a large cash deposit. You realize the cash deposit goes over the $10,000 amount meaning a CTR request will need to be conducted following the end of the transaction session. You let the client know a CTR will need to be conducted in order to proceed and end the session. They appear upset and confused as to why one must be completed. How should you handle the situation?
-Explain what a CTR is
-Cancel the transaction and complete a UAR
-Get a supervisor/manager involved
-If they agree to complete CTR, ask all the questions and complete as usual
When the opening signal is already set, what should you do?
Approach the branch to be let in.
How do you activate the alarm duress code during a hold-up?
- Hold down the top two buttons for 2-3 seconds until the keypad beeps OR press Panic > Police, Emergency or Fire on the touchpad.
Where are all the fire extinguishers located in the branch?
-In the back/breakroom area
-Near door for the teller station
It's been a busy day with back-to-back customers and your manager telling you to take a lunch now, or you may not get one. Your last customer's account opening documents are on your desk. What should you do? Select all that apply.
B.) Make sure all confidential information is secured before leaving
C.) Lock your workstation drawers
If this a complaint or feedback "You didn't approve my loan because I am too Old!" ?
-Complaint