Fire & Evacuation Safety
Our Safe Haven
Village Inn
The item and location of what we grab in case of an emergency
Yellow binder near door in teller station
The name of the form we submit when you know or suspect of any customer information being wrongfully accessed
Privacy Incident Report
We take this from someone who is claiming to do work at our branch for this for validation purposes
- Badge/ID/Reason for their Access/SID
Our opening signal
Blind fully down in RB office
The amount of emergency exits we have
One!
We keep this for physical evidence
*BONUS*
What do we do with this?
The robber's note?
*BONUS*
We try to avoid touching it. Also, we try to push it to the floor to avoid having the robber take the note back, and block it off, along with the crime area using the caution tape.
When you are speaking to a client on speaker phone, you must always do this
Close the door to your office.
When a vendor has NO SID but IS supposed to be working at the branch...
We must be with that vendor if it involves direct access to cash
Name of the person who arrives FIRST
Performer
The amount and location/s of the fire hydrants at our branch
1 near the teller station
We do this while the robber is in the branch
If approached through lobby, walk to the transaction line from customer side
- Comply and give what they want
- Activate the robbery alarm when safe to do so
We must never tell a customer this
- The schedule of an employee for other purposes OTHER than scheduling an appointment
- When our cash shipment/arrival days are.
- When we are filling out a EVP/UAR
Someone claims to be a Branch Reviewer/Bank Employee
- We ask for form of ID AND look them up on phonebook.
Our branch passcode
... can't write it down! LOL
What do we do in the event of a fire!?
Search for people who may be unaware of the fire, Secure cash (IF safe to do so), Go to safe haven, Account for all employees, Call 911 then Global Security then MD
The things we do AFTER the robber leaves
Lock all doors and cashboxes, Secure the victim in an office away from everyone, Grab "Robbery- Securing the Branch Team Task" pages from binder and complete tasks
Reasons we submit a privacy incident form
Customer / employee information forwarded by an employee to their personal email
Customer information: Accessed by an internal partner without a business need; Found unsecured and appears tampered with (e.g. desk drawers opened / papers missing); Personal information mailed / emailed to wrong customer
Unauthorized access to: Server room, Old/unused hard drives
What to do if an employee is ambushed! UH OH
Call 911, go to safe haven and then call Global Security
All possible Evacuation Situations
Fire, Visible Smoke, Gas Leak, Water Leak/Flood
The steps we take AFTER the Suspect Description forms are filled out
1. Make one copy of each form.
2. Provide original forms to Global Security.
3. Provide copies to law enforcement upon request.
4. Print replacement copies of any forms for future use.
The time frame we have to submit a Privacy Incident Report
72 hours
*Best practice, Same Day - ASAP
You must be alert to this during opening procedures
Suspicious individuals
- Broken glass
- Opening signal not set or incorrect
- Areas where someone could hide (e.g. dumpster, tall hedges)
- Fallen / missing ceiling tiles?
- Holes in walls/ceiling