NO OOPS IN OPS
A repair cannot be considered if it is missing this
Proof of Purchase
3 things you can do to make a customer feel welcome in our store
Warm Greeting
Offer a Beverage
Share a story
Offer a tour of the store
An Inactive client has not shopped for this long
+1 Point: An Inactive SLEEPING client has not shopped for this long
1 Year
2 Years
Type of leather tanned using only natural ingredients, allowing for an aging process that develops a patina over time
Vegetal Tan Leather
This is where Yves Saint Laurent opened his first RTW store
Rive Gauche (Left Bank), Paris
A CC will not be accepted in-person if it is missing this
A Chip
A client must be warmly greeted within this amount of time
5 seconds
Consistent outreach and logged appointments in LUCE create a high % of this
Wins
This bag was first seen on the Summer 20 Runway worn by a model that shares something in common. Current "it" bag in campaigns and editorials
Kaia
Yves Saint Laurent was the first to do many things. Name 3
Nudity on runway, Colored model on runway, Le Smoking, Espadrille Wedges, Leather as RTW, RTW overall
This specific method of payment is no longer accepted for phone orders
MasterCard
Before proceeding with any new client interaction, no matter how big or small, you should know this about your client
Name
Name the 5 client tiers, from lowest to highest
Dreamer, Explorer, Fan, Star, Elite
3 types of lapels offered in Suiting
Notched, Peaked, Shawl
Vaccarrello has had this many Men's Fashion Shows
+2 Points: These are the locations
2
New York, Malibu
Our product is covered under this company policy from the date it is purchased
2 year manufacturer defect warranty.
The ideal number of products that a client should be presented at any given time
3
Define a STAR client
2+ Visits
Spend of $5K - Under $10K EURO
3 HB named after 3 areas of NYC
Manhattan, Nolita, Uptown
The street our Paris HQ is located on, also the name of this HB line
Bellechasse
This must be included with the sale of exotics
CITES (Convention on International Trade in Endangered Species) Document
According to CEE, this is maximum amount of time you have to thank/follow-up with a client after the in-store interaction
+1 Point: According to Brilliant Basics, this is when you should actually thank/follow-up with the client
10 days
3 Days
This type of client has only shopped once, but has spent $8K
Explorer
The Men's Paradise Cove collection draws inspiration from Marrakesh to _____
Malibu
The year Anthony Vaccarello joined Saint Laurent
+2 Points: This season was his first collection
2016
Summer 2017