Frames
Vendors
Safety
Guest Services
Customer Focused Selling
100
This is our most popular grey fabric modular sectional made by Ashley.
Jolie Sectional
100
This company created the choices program.
Jonathan Louis
100
Where do we keep extra Anti-Tip Kits?
Guest services and the warehouse.
100
What day does our transfer truck leave?
Tuesday
100
What is the first step in the sales process?
Engage
200
Who makes the Lacey frame?
Southern Motion.
200
This company uses a catalyzed varnish for their finish.
Gascho
200
Where can you find a fire extinguisher?
Dining, Patio, Dock. (anywhere on the columns)
200
What is the Rogers Store phone number and address?
763-428-6333, 13800 Rogers Drive, Rogers MN.
200
What are the companys core values.
1. Customer Focused
2. Positive Attitude
3. Communication is Key
4. Strong Work Ethic
5. We Have a Winning Culture Based on Results and Solutions.
300
This dining collection is carried in two different colors, two different tables, and two different styles of chairs.
Eagle Mountain
300
This stool company allows you to change the fabric and frame color with no upcharge.
Amisco
300
Where do you go for a fire drill?
Across the parking lot in the grass.
300
How do you update a ship to address on a invoice?
Update delivery through SND, put a 6, then hit F7 to change ship to address.
https://docs.google.com/document/d/1QSN_hPSIg0nmx4Ko_Blzq1oseP8mTd0gEIV_5Uzks9Y/edit
300
What does FAB stand for? Give a example from a frame of your choice.
Feature
Advantage
Benefit
400
This frame can be custom ordered into hundreds of fabrics, with or without nail heads, and power or manual. We carry the recliner in leather and fabric.
Devon Collection.
400
The Norman sectional, manufactured in Mexico is made by which company?
Palliser
400
How many rooms are available to use during a weather emergency? Name them.
2- Break room and Visuals.
400
How do you apply a Merchandise Credit?
Take the price off the item and ask for a override. Put the MC # in the override notes. Tape MC card to the printed invoice.
https://docs.google.com/document/d/1vKw-BdjaKOvR1s1x5TVHgEtrzjY517N1NQUtVsdniwE/edit
400
Demonstrate the 180 degree approach.
-Have something in your hand
- Do not walk in the customers Path
-Walk with a purpose
-Make eye contact & a quick greeting.
-Turn back and approach leaving distance
-Delivery opening line (a non business, sincere, open ended question)
500
This frame can be ordered in 4 different wood species. It includes details such as solid wood, a ebony inlay, and a multi step hand applied finish.
Vineyard Bedframe.
500
Why does Chateau D'ax have two different handles? Name a frame for each.
One factory is in Itay and the other is in china.
- Printed out sheet for the frames.
500
Where are all 7 emergency exits, not including the main entrances?
1. Dining (2)
2. Dock (Outside bargain by the almath collection)
3. Clearance (Dining)
4. Seasonal
5. Market
6. Trend (Dock)
There are also emergency exits in the visuals room and in the warehouse.
https://drive.google.com/file/d/1B6BFA6TjlAKjZqLUllI47BdoXHcbuIYr/view?usp=sharing
500
A customer comes in and says they have a credit on their account. What steps would you take to find it?
1. Ask the customer where the credit is from?
2. Check unapplied credits in the AR Screen
3. Check the AR Notes for a restock/in store credit.
https://docs.google.com/document/d/1nNa0zYDRJqxvqjku1HcrtfGBzlGFaU0WFbaQ9E0JoDg/edit
500
What are the 4 steps in the sales process?
1. Engage
2. Discover
3. Demonstrate
4. Close