Sale Process/Conversation flow
Introductions and information gathering
What is step one in a sales process?
Offering a different product in place of another item.
What is the substitution method?
A way of listening and responding to another person that improves mutual understanding.
What is active listening?
The conduct, aims or qualities that characterize or mark a profession or professional person.
What is professionalism?
Sales tactic that assesses the buyer's readiness to make a purchase decision.
What is the trial close?
Close the sale
What is step five in the sales prcoess?
Using the consumers objection as a reason for purchasing
What is the boomerang method?
A skill where agents can communicate with customers about your product, its features, benefits, uses, and support needs.
What is product knowledge?
The process of establising a connection. Typically based on shared experiences
What is building a rapport?
Asking the costumer to buy the product.
What is the direct close?
Plan Presentation
What is step three in the sales process?
Acknowledging the objection and offset the objection with other features and benefits.
What is the superior point method?
The quality or state of being correct or precise
What is accuracy?
A step in the sales process where sales professionals demonstrate the product or service's value proposition and use it to convince potential clients.
What is the sales presentation?
When an agent intentionally assumes that the prospect has already agreed to buy, and wraps up the sale.
What is the presumptive close?
Need Analysis
What is step two of the sales process?
When the customer's objection is based off of misinformation.
What is the denial method?
The capacity to have positive language, self control, patience, have empathy and be confident.
What is great/good customer service?
A professional that your company hires to sell products or services and act as a spokesperson for your brand in the process
What is a sales agent?
A closing technique in which the salesperson presents or demonstrates the product to the prospective buyer and then deliberately stops talking after their closing question.
What is the Silent Close?
Overcome objections
What is step four of the sales process?
Demostration of the product and it's features.
What is the demostration method?
What is empathy?
Encouraging customers to spend more money by purchasing and upgraded or premium verson of a product
What is upselling?
A hard close sales technique where you pressure the prospect to make a decision based on a limited time.
What is the urgency close?