Sales
When proposing a sale, reps are trained to present this first before discussing the price?
What is problem and solution?
This termite control system uses bait stations installed every 10 feet around a home.
What is Sentricon?
this pest is often the reason customers initially call, and requires probing questions like "trailing or scattered" to assess the issue?
What are ants?
What is empathy?
This roachette used to be the CCC Manager
Who is Iresha?
This is the cost for a new customer termite install and the renewal.
What is $1,049/295?
This contract level not only covers re-treatment for termites but also repair of any new damage.
What is Pro?
This pest is known for leaving behind brown smear marks and an oily smell.
What are German Roaches?
If a customer is cancelling an account because their pest issue is resolved this is the best response.
What is "the product is working, if you discontinue your service you risk the pests coming back."
These roachettes used to refer to themselves as the powerpuff girls.
Who is Jenny, Haley, and Payton
This strategic timing moment is when the customer is most open to buying, and the rep should close.
Window of Opportunity
To earn a commission on a termite sale over the phone you must do these three things.
What are 1)receive commitment to buy. 2) ask qualifying questions, and 3) read the Live Termite & Inspection Clause?
If a customer said they are seeing mud tunnels outside or on the foundation, this is the likely culprit.
What are termites?
IF a customer says they want to shop around you can try offering this to stay in the running
What is a follow-up call or schedule a callback?
This roachette has a bachelorette party in July.
Who is Hannah?
This is the cost of Sentricon reactivation with coupon
What is $299.00
During a termite inspection, PMP's look for signs like mud tubes, swarmers and softwood - especially in the moisture-prone area.
What is the Crawlspace?
If a caller describes insects with elbowed antennae and two differently sized pairs of wings, you can confidently identify this pest as this.
What are flying ants?
When a customer brings up a competitor's lower price, this value-based response is recommended.
What is emphasizing our guarantee and damage repair coverage?
This roachette plays the flute and piccolo
Who is Jessica?
What is assumptive close?
This technical term describes the behavior that makes termites naturally find bait stations without the stations needing to attract them.
What is foraging?
This type of roach is larger than 1 inch and prefers moist areas
What is an American Roach?
If a customer says "I don't need termite protection - my home is brick" this structural detail should be your comeback.
This roachette is obsessed with fat animals.
Who is Payton?