Steps of the Sale
Types of Closings
Types of Approaches
Customer Service Skills
Etiquette/Approach
100

Ten

How many steps are there int the sales process?  

100
Five
How many types of closings are there?
100
Four
How many approaches are there all together?
100
SMILE!!!
What should you do even if you are on the phone with a customer?
100
Smile
What should you always do?
200
Preapproach
What is the first step of the sale?
200
Encouraging customers to makes a decision between two items
What is the definition of the Which Close?
200
"Can I help you find anything today?"
What is an example of a Service Approach
200
Always use the customers name
What is the first basic customer service skill?
200
Yes (If its appropriate)
Should you shake the customers hand? Yes or No?
300

Features, Advantages and Benefits

What are F.A.B.'s?

300
Method in which you ask for the sale
What is the Direct Close?
300
You use 2 of the approaches together in one sale
What is the Combination Approach?
300
Please and Thank You
What should you ALWAYS say to customers?
300
NO!!!!
Do you drown yourself in perfume and cologne before you meet with a customer?
400

Follow-up

What is the last step of the sales process?

400
The Service Close
Which close explains the services that overcome obstacles or problems?
400
Explain your reasons why
What do you have to do when you have to say no to a customers request?
400
You can have no more than six pieces of jewelry on...
What is the rule of 6?
500

Prospecting, Pre-approach, Approach, Presentation, Meeting Objections, Closing, Follow-up

Please name every step of the sale... In order...

500
Which Close, Standing Room Only, Assumption Close, Direct Close, and Service Close
Name every type of closing...
500
Service, Merchandise, Combination and Greeting
Name every type of approach...
500

Acceptance Skills

....... indicate that your buyer is favourable inclined toward you and your presentations (fill in the blank)

500
Standing up straight with a forward lean
How should your posture be when with a customer?
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