Operations
Using this technique—Ask, Listen, Link—you connect product features to individual Customer needs.
What is Lifestyle Selling.?
This is one of the core foundations that make up the ideology of National Vision Inc, also known as our Vision Statement.
What is "We believe everyone deserves to see their best to live their best"?
This is a fact or characteristic of a product that describes it but doesn’t necessarily sell it.
What is a feature?
If a patient hesitates to buy because of the cost, you not completely sell to them this.
What is the value?
This is now required for any order that utilizes a patient's frame that was purchased on a previous date or from a different optical provider.
What is POF Handling Fee?
Eye contact, Posture, and this, are the strongest ways you can nonverbally make a customer feel at-ease when they enter your store for their appointment or purchase.
What is a Smile?
This explains what a product will do for the Customer and adds value to the sale.
What is a benefit?
This is step 1 when measuring a seg hgt in any multifocal lens, it ensures accuracy in RX placement.
What is preadjust the frame?
This weekly report, distributed to all stores, is a prime example of how your office is performing and the patient's experience while in your store, this survey is sent out VIA email 5 days after the customer picks up their product.
What is NPS and CSAT Report?
The number of Purchasers (at the same time of an exam or within 45 days of the exam) divided by the total number of exams seen on that day generates the formula for this.
What is Exam Conversion?
Confidently guiding the Customer, using tie phrases, and summarizing their choices helps achieve this outcome.
What is Closing the Sale?
This coating which has been known to drastically enhance someone's capability to SEE better and be SEEN better. Clarifying vision especially nighttime driving, Camera flashes, and surfaces that produce glare and reflection.
What is Anti Reflective Coating?
This type of Customer should be prioritized by the Floor Leader for efficient service and faster flow.
What is an outside RX?
This step is crucial to ensure every order processed is input accurately and cashed out correctly.
What is a double check?
This is included in the pricing on every lens listed on the lens mat, while it cannot be applied to anything billed to managed care, it is required for any lens above our introductory offer and comes with UV protection, scratch coating and a warranty.
What is a package?
This is the only lens material that a fashion tint cannot be applied to, nor is it available in Bluelight.
What is Hi-index?
When a multifocal Rx calls for prism and the patient orders reading only, you must do what with the prism is SDS on the order screen.
What is reenter it?
NVI had previously focused on the GUEST experience being delivered 100% of the time, we have now adopted a new version which is G.D.P. _____ is the most important step as it ensures every patient is able to see their best to live their best.
Greet-Discover-Preview
What is Discover?
Polycarbonate lenses have many beneficial features including built-in UV protection, durability and being significantly lighter than a plastic lens, it also boasts this percentage reduction in thickness.
What is 22%?
OD and OS are abbreviations used to represent the right and left eye; it is Latin for Oculus _______ and Oculus ________.
What is Dexter and Sinister?
On the high seas pirates regularly used these to help them accommodate their vision quickly while fighting above and below deck.
What are eye patches?