Intro Process
What is the Intro to Orangetheory?
Science backed, Technology Tracked, Coach Inspired Framework
What are our membership options and pricing
Premier $169 Elite $109 Basic $69
What are the tabs under Lead Management?
Lead-no intros booked, appointment confirmation, no show, missed guest
Show me where members can book classes
Click the plus sign at the bottom of the home page
InBody scan- how much is it and what is the suggestion for how often to use it?
Name the 8 steps to the Intro Process
1. Meet and Greet 2. Client Intake (FVC) 3. Intro to Orangetheory 4. Handoff 5. Fitness Orientation 6. Workout 7. Handback 8. Close
Explain the steps for someone to upgrade or downgrade
Fill out a cancellation form and new membership agreement. Write a CL and put both forms in the office without scanning anything
Milestones and everyday
How can members see how many classes they have left?
Go into settings and it's there on that page
What is the Evergreen referral?
If you refer someone to OTF (doesn't have to be home studio), and they join as Elite or Premier, you get $50 off your next month! You can use this referral discount as many times as you want.
What are the 4 CORE questions?
Current routine, Goals and why, What's been keeping you from these goals, and How long have you been thinking about it
A member wants to cancel their membership, what is the policy?
30 day cancellation policy, fill out form, one more charge of membership, 30 days to use your membership, then cancellation is finalized
What is the Healthcare Advantage tab?
For members signing up with Renew Active/One pass or Active and Fit/Active and Direct
Where can members find how many classes they have done with Orangetheory?
Scroll down on the home page to the brag board/stats
What does BEST stand for?
Body language, Effective Listening, Specific, Teamwork
Give me an example of Choice Architecture
Premier vs Elite
Tell me what the freeze policy is
$15 fee, unless medical than need a doctor's note; minimum of 30 days, max of 60 days
What do we use the Revenue management tab for?
Upcoming churns, missed late cancels, upgrade recommendations, membership fee declined
Show me where members can find their previous challenges
Click activity, challenges, and scroll to the challenge they want
Tell me the 30 second pitch
We are a 1hr full body group fitness class, we focus on interval training and use technology in class so you see the results in real time. We are science backed proven to burn calories after your workout, and our coaches are here to help you not to over or under train.
What acronym do we use for obstacles?
Respond, Recap, Recommend
Someone wants to transfer to our studio. Can they do that?
Only if they have a founding member rate or specialty rate and they must prove our studio is closer than their current home studio
Explain the process of the paperless MA and what is included in the paperless MA
Ring out membership first, then go to Profile Tab, find the new member, fill out the form, click send. MA and R&P are included
Bonus- tell me any other random fact about the mobile app
Workouts from home, battery level of the HRM, Inbody scan
Tell me as many Healthcare Advantage programs and details as you can.
Renew Active- through Medicare/Medicaid, Elite membership; cannot cancel with us
Active and Fit/Active and Direct- through Health insurance; Basic or Elite membership; discounted additional sessions