PIPE DREAMS
This 2-letter acronym is the "Lifeline of the Business" — and no, it doesn't stand for "Probably Ghosting."
What is PG?
What you need to do when a Support Agent says "I'm drowning in tickets" but the CEO says "We're behind peers in AI outcomes"
What is Attaching to the Biggest Problem?
These pattern-matching engines predict the next word over and over. Becoming a commodity — and no, they're not fortune cookies.
What are LLMs?
DevRev's main demo instance — sweet, Canadian, drizzled all over your pre-meeting prep.
What is Maple?
This use case is Computer helping customers get self-service resolution. It used to go by a 4-letter name we shall not speak of (Rhymed with "jug.")
What is Computer for your Customer?
You need 3X to 5X of your quota in this. Not a blanket, but you definitely want more surface area.
What is Pipeline Coverage?
You do world class discovery, add it up, then mirror it all back like a polite parrot with a quota.
What is the Ultimate Summation?
DevRev's patented, AI-native knowledge graph. Not a hard drive; it's what separates us from the "fetch-based guessing loop."
What is Shared Memory?
DevRev's fiscal year starts this day, making Q1 feel like Groundhog Day while the world writes "January" on their checks.
What is February 1?
Password resets, laptop provisioning, access requests — this use case turns IT from a ticket queue into an AI-powered engine.
What is Service Desk Automation (SDA)?
25 contacts across 5 accounts per week — a tidy multiplication problem known by a sporty-sounding name.
What is the 5x5?
B2B SaaS, FinTech, 500+ employees, heavy Jira and Zendesk users — congratulations, you've described this three-letter profile.
What is the ICP?
This bidirectional sync engine connects to Salesforce, Jira, and Google Workspace. Not a Nike sneaker, despite the name.
What is AirSync?
Your GTM certification required an elevator pitch, a customer story, and a 3-5 minute performance of this.
What is a Computer demo?
Workflows run on this — not brittle scripts — making automation more reliable. It's a synchronized copy of your enterprise data that sounds like it belongs in "The Matrix."
What is a digital twin? OR What is Computer Memory?
Personalized gifts, proactive intros, value-added actions beyond what's expected. Not to be confused with a barbecue joint's menu.
What are RBEs?
They're blowing up AI budgets and DevRev can reduce them by using up less of the context window on input.
What are token costs?
The LLM should NEVER do this with your data — because incomplete retrieval, no permissions, and hallucination risk await.
What is "fetch your data"?
When a deal closes, this team turns ARR into outcomes and durable value, quarter by quarter.
What is Customer Success?
SDA has three value drivers. The first elevates IT Ops, the second reduces costs through self-service. This third one is about the graceful moment when AI says "I need a human for this one."
What is "elegant handoff to human agents"?
Combats this alliterative affliction where what the customer is saying blends into background noise.
What is SDD (Seller Deficit Disorder)?
Book only one per week and you're at 20-30% of goal. The target is 3-5 and the acronym sounds like a radio station.
What are NBMs?
Before it we had a unique API per system. Now it's what LLMs use to hunt for and fetch relevant data.
What is MCP (Model Context Protocol)?
It's made up of the CEO (AE), CMO (SDR) and CTO (SE).
What is a POD?
IndiGo the airline had L2 agents spending 15-20 minutes manually checking for missing PNRs. This cut it to 2-3 minutes — a boon to any team buried in multi-system detective work.
What is Computer for Support Teams?