Tech Talk
This was the year the first iPhone was released.
What is 2007?
This package from Salesforce Labs gives Admins the ability to analyze, report, and manage permissions
User Access and Permissions Assistant
This case status sends reminders to customers automatically before closing the case.
Solution Provided
This is the number of days logs may be queried from Splunk
30 days
Salesforce Support can only change usernames in customer orgs if the org is in what statuses?
LOCK or HOLD
Supposedly pronounced as "wizziwig," this is the meaning of the acronym WYSIWYG.
What is: What You See Is What You Get?
This user permission generates an Insufficient Privileges error message on all pages after a successful login to the UI
API Only User
Support for this Cloud/Topic is limited to only Premier and Signature customers (with very few exceptions for Standard)
High Complexity (or Developer Support)
This action is used to permanently erase data that may be lingering after a hard delete
Physical Delete
This acronym internal article can provide guidance to support engineers should a user share their login credentials on case communications
OPPWAD - (Other People's PassWords Are Dangerous)
This feature allows one to see all required fields for an object, and their relationships, easily in the Salesforce UI
Schema Builder
This sharing feature is automatically enabled, and required, for Standard Objects, but is optional for Custom Objects
Grant Access Using Hierarchies
This process should be followed when a customer needs 24/7 support for a business-stopping issue
Global Handover (GHO)
TMP may ask for this on an Investigation when needing a copy of customer org metadata
SandOM
This Sales Engagement (fka HVS) feature guides sales reps through scheduled sequences of prospect outreach activities
Cadence
This standard object represents the association between an Opportunity and a Campaign in an org
Campaign Influence
Users with “View All Data” permission can be granted this permission to query ContentDocument and ContentVersion and retrieve all files in the org, including files in non-member libraries and files in unlisted groups
Query All Files
A case should be updated within this time frame following a management escalation
One hour
This useful tool has been slated for End of Life (EOL) - (current date is TBD)
Workbench
This OA (Operational Analytics) feature can fine-tune results by including or excluding records from related objects and their fields
Cross Filters
Name a standard object that records do not count towards data storage in a customer org
Assets, Products, Price Books, Price Book Entries
This permission can be granted to align with best practices regarding deletion of Large Data Volume (LDV) in an org
Bulk API Hard Delete
Org features, limits and permissions that can only be enabled by Product Managers require this
LAP Request
This Salesforce Labs Package, currently in Beta, is designed to bring Dev environments into the browser, with a full-featured IDE (Integrated Development Environment)
Code Builder
This is the minimum number of won and lost Opportunities an org must have to enable Einstein Opportunity Scoring
200
(for each Closed Won / Closed Lost - over last 24 months with lifespan of at least 2 days for each)