Freedom Forever
How is FF different from other solar companies?
We do not sell solar.
What does PTO stand for?
Permission to Operate
What happens during the PTO Stage?
Interconnection submits for utility approval to operate the system (PTO)
Is it acceptable to use Emojis in Chat conversations?
Yes, as long as it makes sense :D
What are the 3 HQ locations?
Temecula, Las Vegas, UT
What is the name of our central resource hub?
Freedom Forum
Who is the main "customer" of Sales Support?
Sales Representative
What stage comes after SOW Confirm stage?
Plans
When a Sales Rep reaches out to Sales Support, we want to provide a ______ vs. Tragic experience every time.
Magic
Which team is the first to review new projects and verify initial documents?
Account Management
What is the name of the platform we use to manage customer projects? Also houses our Sales Resource Center and Databases.
LIGHTSPEED / Portal
Are Sales Reps also able to use LIGHTSPEED?
Yes
At what stage do we typically submit for utility install approval?
Permit
What is the Golden Rule?
Treat others the way you want to be treated.
Which Freedom team is responsible for managing SR's licensing info, EdApp Access, Lightspeed Access, etc.?
DA (Dealer Admin)
What platform is used to provide Chat and Email support to our Sales Reps and other external parties?
Zendesk
Which team within Sales Support is responsible for Proactive SR contact and work closely with the Dealer and their Reps in their assigned Region?
Project Support / Project Specialist
At which Stage do we receive the Final Permit from the AHJ?
Inspection
What does the A in G.R.E.A.T stand for?
What does the A in G.R.E.A.T stand for? Address - Be professional, match tone, and proofread!
What entity does the Permitting team work with?
AHJ (Authority Having Jurisdiction)
Who is Brett Bouchy?
CEO
If a Sales Rep is reaching out requesting a Live SOW call regarding a project that has been installed, are we able to complete that request?
No
Name the first 5 Stages in order:
Not Submitted > Site Audit > Project Review > SOW Confirm > Plans
Define Empathy.
The ability to understand AND SHARE the feelings of another
"I feel with you"
Who is the Director of Sales Support?
Alan Compton