Product Information
Is the 30ml Frankincense prediluted?
No
What are Vitality Vibes?
Loyalty points that can be redeemed for a coupon
Can we apply 2 discount codes to the same order?
No. (Two codes is possible, if one is a Gift Card. But not 2 discount codes)
Name an available method for checking inventory.
CSR Lookup tool // Shopify 'Create Order' Page
What are our shipping timeframes (domestic)?
5-7 business days
How many ingredients in a 10ml Deep Muscle?
5
True or False: Customers will still receive points from orders placed before their account was activated.
TRUE
What is the threshold for free shipping to Canada?
$75
Name one way we can verify a discount.
CSR Portal - Discount Code Lookup
"Create Order" page
Website
Who completes our domestic deliveries?
Delivery completed by USPS
Where on a diffuser bracelet should the oil be applied?
Lava Stones
Where is the best place to check to verify that a customer's account is active?
The "More Actions" button located in the customer's Shopify account.
If a $20 discount code is applied to a domestic order that previously had a subtotal of $78. Does it still qualify for free shipping?
No. (It's based on subtotal after discount code applied. GC's are treated differently)
How should you "tag" an order you've just placed for a customer?
FirstL // Phoneorder
Can we refund a customer's customs fee?
No. Cust is responsible for customs fee, if one is applied
Name two of our blends recommended for a better night's rest.
Sleep Envy // Sweet Dreams
Where can a customer's account information be updated?
On their Shopify account page.
Where in OneNote can we find the current bonus offer?
O4a. (Will also accept B7.)
Where would we check to see if the customer's current cart information is in Shopify?
"Abandoned Checkouts"
How many business days (after the last tracking update) does it take before we consider a package 'lost'?
7 biz days
Name four oil blends that are prediluted in all sizes
(Beauty line) // Aches & Pains
What is the process when unsubscribing a customer from receiving promotional emails and texts?
Remove from marketing in Shopify, add to suppressions, unsubscribe link, and DNC list.
If applying a BOGO code to an order with two 30ml Helichrysum and two 30ml Frankincense, which bottles are free?
Both Frankincense
When placing an order for a customer, how would you apply a Gift Card to the order?
By clicking on "Add Custom Order Discount"
Our orders are shipped from one of our two warehouses. What two states do our orders ship from?
Utah // Kentucky