Delivery
Returns
Recalls
What If...........
Food Safety Mix
100
True or False: Delivery associates are allowed to meet customers per MAs request only if the customer really needs their product or if they are a gold customer.
False: MAs should never ask drivers to meet customers or hand over product away from their facility regardless of the urgency. Non standard delivery are covered on the Remote Resorts and Camps SOP. These types of deliveries must be pre approved by OpCo Leadership.
100
What items can be returned at the time of delivery?
All items except Speacial Order Items and Drop Shipments.
100
Who is the third party that completes customer communications during recalls?
Bell Tower.
100
What should you do if you are approched by the media for your comments on a Sysco news story.
Politely decline to comment and refer them to Sysco's Media Relations department.
100
What does Sysco's Commitment to Food Safety Statement cover and where is it posted?
It is a statement that talks about everything Sysco is doing to keep all products safe. The Satement is posted throughout our facility.
200
True or False: Sales associates are allowed to deliver all product to customers as long as the customer is less than 2 hrs away.
False: Sales associates are not allowed to transport any products to Sysco customers.
200
What is the time frame for returns of refrigerated foods not classified as (PHF) Potentially Hazardous Foods?
24 Hrs.
200
In which Recall senarios should a destruction Form be completed.
When a customer is unable to report affected status/quantity using Bell Tower. Bell Tower was not able to contact affected customer (wrong contact information in the system.
200
What should you do if you are walking through the warehouse and you see broken glass on the floor?
Report the issue to warehouse personnel immediately.
200
What is Sysco's Remote Drop Site Policy?
The use of Remote Drop Sites for the purpose of temporary storage then picked up for delivery at a later time shall be prohibited.
300
A driver shall not leave product at a Key Drop Customers location if these situations are present.
If a Cross Contact risk is present. If the product does not fit in the proper temp zone.
300
What is the time frame for returns of non PHF items (Frozen and Dry)?
14 Days
300
What should you do if a customer askes if they are affected by a recall which has not been reported your OpCo by Sysco Corporate Regulatory Team?
Contact the Compliance Manager and or FSPM for follow up with Regulatory Team.
300
What should you do if a customer calls you to report a product quality or injury issue?
Report the issue to the FSPM and or Compliance Manager immediatley. Collect as much information as possible. Complete a Product Incident Report and forward the completed form to the FSPM and or Compliance Manager .
300
What must be signed when picking up product at Will-Call?
The Customer / Broker Disclaimer
400
What methods other than using a trained Sysco Delivery associates can be used to deliver product to our customers?
Overnight parcel service (Fed-Ex/UPS). Product must be properly packaged.
400
What return policy requirements must be met before crediting a customer for returned product?
The product must have been kept in the proper temp environment. Items must be in their original container/packaging free of damage or markings.
400
What forms of communication can be used to report quantities of product affected by a recall if a customer was not able to report using the automated Bell Tower system?
By calling the phone number included in recall communication. Completing a destruction form provided by Sysco San Francisco upon request.
400
Your going to sample product along with a Broker at a customers location. The Broker offers to drive you to the customer location. What should you do?
Politely decline and let the Broker know you will meet them at the customer location. MAs are allowed to ride with Brokers for Food Safety and Liability reasons. Additionally Sysco associates should not carry any sample cases into customers location.
400
When splits are sold to a retail customer; what additional information must the packaging include?
Nutritional Information Panel
500
What is a Route-To Delivery?
A delivery method that is prohibited unless it is MUA or product is being prepared at the delivery location.
500
Name three items that are considered to be (PHF) Potentially Hazardous Foods?
Ground beef & ground poultry (frozen & chill) Raw meat & poultry (chill) Raw & RTE seafood (chill) Raw molluscan shellfish (frozen) Processed fruits & veggies Liquid milk, whole cream (creamers, half & half) RTE Lunch meats (chubs and sliced) MAP or VAC packaged items Eggs (shell, liquid, hard boiled) Pickles (chill) Soft Cheeses (Brie, fresh mozzarella, ricotta, goat cheese, queso de crema, queso fresco, queso Oaxaca)
500
During a Recall; what steps must a customer take before destroying affected product on hand?
Verify product is of the affected (Lot Code). Make sure quantity has been reported (Bell Tower or Sysco MA).
500
What should you if you are approached by someone who identifies their self as a Regulatory Inspector?
Verify their credentials. Be cooperative and answer all their questions to the best of your ability. Notify your manager and your FSPM of the visit.
500
What does HACCP stand for?
Hazard Analysis Critical Control Points.
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