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What is the current Memorial Day discount on core items?
What is 25% off
What discount do accessories receive?
If a customer picks up an item at Smithton or a floor model at a store, what don't we do?
What is tying down the item(s) for the customer.
Name the 3 Lending Institutions that we offer to pay for their furniture in the order the waterfall processes them.
Who is Synchrony, Concora, And Acima
Name two bedding vendors that can always be discounted to the current sale. (excluding the promo hotel & Lux resort beds)
What is Grand Legacy
Serta PS
Sealy PP
What is the warranty on Doorbusters items on the front page of the mailer?
What is 7 a day warranty
Name 2 items (non-bedding) that do not receive discounts. They are at the lowest price all of the time.
Who is Zecliners and Levin Outlet
What is a delivery fee for a single item under $500
What is $69.99
Name 2 ways a customer can pay a Synchrony bill.
What is: online
over the phone - automated with a checking
Through the Synchrony app
mail a check to Synchrony
What 2 items must a customer purchase to get a 1 time comfort guarantee?
What is a mattress protector and a pillow (Bundle box would be acceptable also)
Can you sell Platinum Protection Plan on Doorbusters?
What is YES
Name 2 vendors that are made in the USA and have special order leather options?
Who is England
Classic Home/Craftmaster
Southern Motion
Jonathan Loius only has leather ottomans
How much additional does it cost to have furniture delivered on express delivery?
What is $20 extra
If a customer pays Anima off in 90 days what % or fees do they pay?
What is a $49 fee up front to use Anima and 10% fee even if paid off in the 1st 90 days.
What is the comfort Restock fee on a Tempur Pedic?
What is $229 plus tax
What is another name for an advertised or featured item in the mailer (other than doorbuster)?
What is a HOTBUY
Name 2 Casegood vendors that have special orders.
Who is Daniel's Amish
Trailways
Y&T
West Main Home (Whitmere/Arbor Hills)
Amisco
How many days in advance does the customer get the time window given to them on regular delivery (not express or next day bedding)?
What is 2 days in advance between 3pm-4:30pm Jenny the chat bot will send the time window via text.
What is the longest interest free finance offer that we have currently on furniture? Could we offer longer interest free financing with no discount?
What is 12 months/ Yes, with no discount and manager approval
Which 2 mattresses has an extra $175 spiff during the Memorial Day promotion?
What is Beautyrest Black CX Class Plush and Medium
What mattresses are featured in the mailer and on TV that can have a FREE BOX & Free Bundle Box of (pillows/sheets/protectors) OR $300 Levin Cash
Who is BR Black, and All BR Sequal
Purple, Grand Legacy, Serta PS
(temper/S&F/Sealy Hybrid only get box and 2 Simply softs free or $300)
According to the May 23rd issue of the Knowledge Nook what is the new Product line coming soon?
What is Jonathan and Drew's 2 new Leather Parkside & Newport groups. (HM Richards is the vendor)
What vendor do we not assemble upon white glove delivery?
What is Delta. (cribs and matching dressers)
If a wife is in the store and the Synchrony credit account is only in her husband's name, Can she use his card and sign for him since they are married?
What is NO.
the customer code must be whoever is on the Synchrony account and they MUST be present in the store with ID to sign. (the wife could open her own card or ask her husband to call Synchrony and add her to be a co-signer on the account)
What does IST stand for?
What is Individual Sleep Technology.