Techniques
What is the process of identifying potential customers known as?
Prospecting
In "Sleeping Beauty," what are the names of the three good fairies?
Flora, Fauna, and Merryweather.
What closing technique (hint: ___ Close) suggests that availability is limited, prompting urgency?
Scarcity Close.
What does CRM stand for?
Customer Relationship Management.
Who is known as the "King of Pop"?
MJ
What sales technique involves asking questions to uncover customer needs?
Consultative/Question-based selling
In "Hercules," what is the name of the hero's trainer, a grumpy satyr?
Philoctetes (Phil).
What type of close offers two options, both leading to a sale?
Alternative Choice Close.
What does ROI stand for, a crucial metric in sales and marketing?
Return on Investment.
What classical composer was deaf for much of his life but still composed some of the greatest works in history?
Beethoven
What term describes a sales method where a salesperson offers a more expensive alternative to the customer after closing a deal?
Upselling
What is the name of the eccentric fashion designer obsessed with dalmatian fur in "101 Dalmatians"?
Cruella de Vil.
What closing strategy is based on assuming the sale is a done deal and proceeding with the next steps?
Assumptive Close
What is the term for the percentage of customers a company loses over time?
Customer Churn Rate
Which band is known for the hit album Abbey Road and changed music history in the 1960s?
The Beatles
What is the name of the sales model where a company provides a product or service for free, but charges for premium features?
Freemium model
Who is the villain in "Aladdin" that seeks control of the magic lamp?
Jafar
What closing strategy emphasizes minimizing risk for the customer, often offering a money-back guarantee?
The Risk Reversal Close
What metric represents the ratio of closed deals to total leads?
Conversion Rate.
What is the most awarded female artist in Grammy history, as of 2024?
Beyonce
What is the name of the sales technique that involves subtly leading a prospect toward a decision by providing a series of small, manageable commitments that lead up to the final sale?
Foot in the door technique
In "The Lion King," what is the name of Simba's mother?
Sarabi
What is the name of the advanced closing strategy where the salesperson acknowledges the prospect's objection and counters it by highlighting how the product’s benefits specifically address the concern?
The Objection Close (or Feel-Felt-Found Close).
What metric measures how much revenue a company generates from each customer over time?
Customer Lifetime Value (CLV)
What was the first music video ever played on MTV in 1981?
"Video Killed the Radio Star" by The Buggles.