Domain
Website
Email
DNS
Console
100
Give the difference between ccTLD and GTLD and provide an example for each.
ccTLD - Two letter domains established for geographical locations (.au, .nz, .cn etc.) GTLD - generic domain extensions (.com, .net, .org etc.)
100
I'm building an online shop and would like to make sure all of my customers' details are safe from hackers. What kind of service do I need?
SSL certificate
100
My mailbox is full so I cleaned my mailbox in Webmail. Now, all of my emails in my iPhone are gone! What could have happened?
Your emails are setup as IMAP in the iPhone.
100
What is the function of an MX record?
It is a zone record responsible for mail exchange services.
100
In which Console interface can I view a domain's expiry date?
Domain level interface
200
Distinguish between "registrar" and "registrant".
registrar - an accredited organization that sells domain names registrant - a person or a company that registered a domain
200
This is a Netregistry service gives customers the capability to hire our web developers to create a website for them.
Do It For Me website service
200
Provide the propagation time for: Nameservers = ??? hours Zone records = ??? hours
Nameservers = 2-4 hours Zone records = 1-2 hours
200
What is our primary form of authentication?
Support Code
300
Explain the lifecyle of a .AU domain name.
registered > expired > pending delete > available
300
Give the main difference between cPanel and Cloud hosting.
cPanel - shared server/environment Cloud - clustered environment
300
A customer needs email only hosting service. What can you offer?
Office 365
300
I registered my domain with MelbourneIT but have my website with Shopify. What is the quickest way to point my domain to my website and how?
A record - you just need to enter Shopify's IP address as the A record destination.
300
Provide the 4 states of an invoice and their color tagging
1. Paid - Grey 2. Within Terms - Blue 3. Overdue - Yellow 4. Bad Debt - Red
400
I renewed cakes4u.com.au last week. I would like to renew it again in case I forget in the future. Is this possible? When can I renew it?
No - .AU domain names can only be registered for a maximum of 2 years. A domain owner may renew the domain again as early as 89 days prior to its expiry date.
400
My site got hacked! What services can I purchase to tighten my website's security?
Website Security & Website Hardening
400
I can't send any more emails! Is there a limit to the number I can send per day?
Yes - 250 emails
400
I have a domain with MelbourneIT and email with Gmail but the domain is delegated to TPP Wholesale. Where to I go to update my MX records?
TPP Wholesale.
400
I need to login to my account but can't remember my password. How can you help me gain access?
Ask if the customer has access to the emali address on file. If yes, send a Password Assistance Email. If no, ask if the customer has access to the mobile number on file and send an SMS Security code in order for you to change the email address for the customer.
500
My domain name is expired with Netregistry but my services are with Crazy Domains. Will my services continue to work or not? Explain your answer.
No - services, no matter where they are purchased, require an active domain name to function.
500
Give the 2 Online Marketing services that Netregistry offers and explain how they work.
SEO - allows websites to rank higher through the use of keywords PPC - gives websites the chance to rank higher in search engines through advertisements
500
Describe how Mailroom works.
Mailroom gives customers to ability to create email campaigns for advertising/newsletters and also allows them to send more than 250 emails per day.
500
How do nameservers work?
It ties a domain to a host server. it binds a domain to webhosting services.
500
How I can pay for an invoice inside my Console?
Login to Console > click on Billing > click on Invoice > make payment
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