Net Revenue Growth
The definition for NRG
What is the increase in a franchise's revenue after accounting for all returns, allowances, and discounts.
The definitions for MS
What is the percentage of total sales within a specific industry that a franchise controls.
The importance of SCS
What is following the AFFIRM process and applying rate increases.
The #1 source to grow via referrals
What are existing customers
The platform that the data for CE comes from.
What is SET?
The target for NRG
What is 10% growth year over year.
The target for MS
What is 1.2% each year.
The definition for SCS
What is the amount of increased revenue from current clients year over year.
The length of time one customer must be retained to qualify
What is 12 months
The target for CE
What is 70% or greater
The best practices for NRG
What is following the 6 P sales process, building relationships in the community, and asking for referrals.
The importance of MS
What is a KPI that shows your potential to grow within specific verticals, allows you to identify which verticals you are heavily saturated in, and which have more opportunities.
The target for SCS
What is 50% or more.
The target for CR
What is 80% or greater
The importance of CE
Retaining customers is the lifeline of a service-based business.
The importance of NRG
What is no revenue = no profit
The formula for MS
What is Revenue x Total Market Potential?
True or false: The SCS KPI dashboard shows total revenue from the last 24 months
False. The SCS KPI only shows the revenue that was billed over the current rolling 12 months.
___ mistakes is a great way to ensure quality service
What is Owning
The four points for a new client can be achieved by what?
What is 3 AFFIRM tasks and 1 referral?