Sales Items and Other
What are our 3 deductible levels?
What is...
$0 Deductible $500, Full protection, no out-of-pocket cost
$500 Deductible $200, Moderate premium with $500 out-of-pocket per claim
$1,000 Deductible, $70 Budget option with $1,000 out-of-pocket per claim
A Web Lead or Quick Estimate should be claimed within 5-15min.
TRUE
What is the mile cut off to make an instrastate into an interstate?
WHAT IS ...
70-75+
*unless in North Dakota*
Your customer states, 'that price seems awfully high for the amount of items that I gave you. I will have to shop around and I'll let you know what I decide."
Somethings you can say...
I completely understand, I encourage you to ask questions about hourly minimums, physical estimates, valuation, services ofered. Point out our reviews and make them that difficult customer to sell to.
How many moves has the company as a whole completed?
What is.... over 10 Million.
How much do our small at large Picture Boxes cost? And how many pieces do they typically come with?
What is...
$9.25 for Large
$8.00 for Small
AND
4
We can move propane/gas tanks ONLY when they are empty.
FALSE
We cannot move propane or gas tanks at all, we can never tell if they are 100% empty.
How much is an overnight charge for an intrastate.
TRICK QUESTION, its the same as an interstate (200 per buy per night)
The customer adds more items after signing a binding estimate. What do you do?
What is... Explain revised quote, and send a new premove letter.
Name 4 our of our 6 core values.
What is...
Integrity
Give Back to the Community
The Grandma Rule
Care
Be Your Best and Have Fun
Inclusion
What comes in our deluxe bundle AND how much does it cost? (HINT: 66 pieces and w/o tax)
What is...
15 s, 25 m, 10 l, 1 dish pack, 4 mattress bags 4 wardrobes, 4 tape, 1 packing paper, 100' bubble wrap
$175.00
If the customer packs their own boxes, the movers are not responsible for any damages inside the box unless the box itself (the outside) is damaged.
TRUE
A customer calls saying they had a damage on a move from August 30th. (Reference today's date 10/31/25) It looks like their move was to Billings, MT. What can we do for them?
What is...
FIX, REPLACE or REIMBURSE.
Since this was an interstate move they have 6 months to report any damages to us!
The customer has a move scheduled for tomorrow but the forecast shows heavy snow. The customer is concerned about this.
Reassure them about saftey procedures, confirm backup plans, and check if rescheduling is an option. Inform them of our winter weather policy.
How many franchise locations does Two Men and A Truck have? (Hint: including outside the US)
What is ... Over 430.
What is our policy for returning boxes?
What is...
We accept all boxes brought back to our office that have not been used or damaged, and the customer will be refunded via the way they paid for the boxes.
*If these boxes are apart of a bundle we cannot refund the customer for this.
It is best to include PACKING materials in every quote automatically.
FALSE - only include what the customer needs to avoid confusion or price shock
What is a money efficient way to keep our trucks and guys working when on a long distance move (interstate)?
*Bonus, where do we find this?
WHAT IS ...
BACKHAUL,
MWC2, quick links, backhaul
You sense hesitation but the customer hasn't said "no". What is a good question to uncover the objection?
What is... "What is the most important to you when choosing a moving company/movers?" or "Is there something specific holding you back?"
Name 2 out of the 3 people that started Two Men and A Truck? (Hint: 2 Brothers and their Mom)
Who is ... Brig and Jon Sorber, Mary Ellen Sheets.
According to the Box and Supplies Revenue Report how much money did we bring in during the month of September? (Within $100.00)
What is...
$3,104.10 ($3,000-$3,200)
It's illegal for a moving company to hold items hostage for unpaid charges.
TRUE - it is condisidered a federal offsence under the FMCSA
What is the formula for LUMOPF?
L: Rate x Load hrs
U: Rate x Unload hrs
M: (Rate/60) x Cumulative Miles
O: (200 x # of guys) x number of night (200 per guy per night)
P: 200 (1 truck) 300 (2 truck) (+100 per truck)
F: .75 x Cumulative
A customer doesn't understand valuation. How do you explain it simply without avoiding confusion?
WHAT IS... (I will determine answer)
What year was Two Men And A Truck first Franchised?
What is ... 1989.