Gain
The process of greeting the customer at the door
What is Door Dazzle
The point in the sale where you begin to offer solutions
What is Positioning
Customers don't always scream "Lets do it!" sometimes you have to...
What is Assume the Sale
The Verizon system where we can make changes to the customer account
What is OMNI
These phones pay more than average
What are Spiff/HSM phones?
The reason the customer comes into the store
What is the Primary Need
Writing out old vs new to show the customer value
What is a T-Chart
If you feel like you're losing a sale, you need to get a...
What is a TO
What is RQ
When we sell 2 phones in an invoice, this is called...
What is a DUO?
No matter why the customer comes in, you always need to do this
what is Account Pullup
Meeting another rep in the phone room to discuss sales opportunities
What is an IC Visit
Customers will be upset if you do not set proper expectations for what their bills and fees are, reviewing this process is mandatory.
What is an E-Disclosure
The app we use to track our KPI's and sales.
What is CSCORE
These phones have promotions that pay off your old DPP.
What are buyouts?
The process of reviewing what sales opportunities are available
What is Account Analysis
Bringing another rep into your sale to confirm a promotion or best options in front of the customer
What is a TO
Customers will return a sale without telling you because you didn't do this step to ensure their loyalty.
What is the Contact Swap
This is where we can take cash payments and process phone buyouts.
What is Datascape?
This phone currently has the highest payout of any phone
What is the Moto Edge?
It is common to not do enough of this, and it results in smaller sales.
What is Discovery
This sales strategy allows the customer to be involved in the buying decision and results in more/bigger sales
What is the power of 2
Many reps forget this step, and because of it they receive less future sales.
What is Asking for a Referral.
This is where you can review promotions
What is Infocenter/SnapDeals?
This phone is considered a flagship phone, and also has a SPIFF.
What is the Google Pixel 9?