Gain
The process of greeting the customer at the door
What is Door Dazzle
The point in the sale where you begin to offer solutions
What is Pitching
Customers don't always scream "Lets do it!" sometimes you have to...
What is Assume the Sale
The Verizon system where we can make changes to the customer account
What is OMNI
Newest IPhone model that offers a thin but durable and compact iPhone
iPhone AIR
The reason the customer comes into the store
What is the Primary Need
This is a tool used to show their new monthly cost
What is a Smartquote
A service we offer and charge a fee for at the point of sale
What is a setup fee
What is RQ
When we sell 2 or more phones in an invoice, this is called...
What is an Incremental smartphone
No matter why the customer comes in, you always need to do this
what is Account Pullup
Meeting another rep in the phone room to discuss sales opportunities
What is an IC Visit
Customers will be upset if you do not set proper expectations for what their bills and fees are, reviewing this process is mandatory.
What is an E-Disclosure
The app we use to track our KPI's and sales.
What is CSCORE
These phones have promotions that pay off your old DPP.
What are buyouts?
The process of reviewing what sales opportunities are available
What is Account Analysis
Bringing another rep into your sale to confirm a promotion or best options in front of the customer
What is a TO
A tool that we use to follow up with Our customers
What is the Statflow
This is where we can take cash payments and process phone buyouts.
What is Datascape?
This phone currently has the highest payout of any phone
What is the Zfold 7
It is common to not do enough of this, and it results in smaller sales.
What is Discovery
This is a strategy to start high and leave room for adjustment
What is Max quoting
Many reps forget this step, and because of it they receive less future sales.
What is Asking for a Referral.
This is where you can review promotions
What is Infocenter/SnapDeals?
These are the current Android options CellularSales has to offer
Samsung, Pixel, Moto, Duraforce