Introduction
These are the two C's of the introduction
Clear, Concise
These are the type of questions we are looking to ask
Open ended
What do you need say in a specific product recommendation
date, price, location
What game are Party Suites available?
October 19th
What game currently available has the most flexibility for group tickets?
July 30th
Your name and the purpose of the call
Outside of gathering information what are the three things we want our questions to do
Built rapport
Sound Fluid
Build on each other
what is the second best outcome when you make a confident recommendation. Hint: First is get the credit card
Tour/Zoom meeting/ in person meeting
What games do we have Suites available?
July 30th and USWNT
When do we go on sale with 2025 group deposits?
We can accept deposits now!
This goes at the end of an Introduction
Chaser or open ended question
How many questions is the goal to ask on a call before making a recommendation
10-20
What can you do at the end of a call to make people act
Create urgency
What do we ask premium clients for post match?
$500 deposit for 2025, add on Leagues Cup
What"s the biggest FEP we have available for the rest of the season?
Post Game Photo 2 100 person windows.
You should not spend more than this amount of time on the introduction portion of the call
15 seconds
Name the 5 things we need to know in a mini plan/season ticket call
How they feel about Supporters
How often they come to games
Why do they come to games
Objections/why haven't they purchased already
What are the most important buying factors
What should you do when you are transitioning to making a recommendation
Read back what they said/reference what was said on the call
What is the best recommendation for a group of 30 people that only has 3500 in budget and wants a premium experience?
Stadium Club Group - $110/ticket
$500 fee
This is the goal of the introduction
to set up the call for open ended questions
Name the 5 things we need to know in a Group/premium call
Goal/why
what experience they want/budget
Rough size
what their most important buying factors are
approval process
What do we call it when you are describing the product
painting the picture
What product should we be discussing if a company want 4 premium season tickets next season.
Multiyear Loge Box
What are the three main perks of a bulk buy versus a rogue link?
1) No fees 2) Reserved seats 3) Price freeze