4:2
"Can you expand on that" is an example of what other phrase commonly utilized during deeper discovery?
What is "tell me more"
The first thing you do before entering a new prospect into Pivotal?
What is global search for the prospect
What is our goal for referral sales?
What is 50%
Identify one of the Timely Feedback touch points
What is after the sale is ratified
When you set an agenda, provide the benefit to the customer and gain commitment - what skill are you utilizing?
What is the skill of Open
Having a recent fall on ice that led to starting the home search is a potential example of what 4:2 category?
What is motivation?
What do we use to collect an electronic deposit from the customer?
What is QuickPay
Where should you place the sold sticker?
Name something you can do to make sure your customer does not ever feel abandoned?
What is make calls with my community team to them on a weekly basis? Send weekly emails with a quick update. Etc.
Calculate this customer's buying power.
Income: $130,000 annual salary
Monthly Obligations: $1,300 per month
Assuming FHA or VA financing
What is $4,117
What is the best and most broad way to ask about a customer's current dissatisfaction?
What is it about your current living situation that is NOT working for you?
Where can you find more pictures of the homes offered in your community?
What is the Marketing Gallery
What does SPA stand for?
Sales are the result of Planned Activities
Customer Experience - how would you define it?
What is the customer's perception of their interaction with us
What is the symbol R|C mean on the blueprints?
What is Resilient vs. Carpet. It is showing where this is potentially a flooring break.
What is an example of a summary solution statement?
What is: "Sounds like I need to show you something that will give you peace of mind. A home that will allow you to maneuver all on one level, provide the openness you like for entertaining and be an overall solid investment. Am I on the right track?
NOTE: Answer must only recap the solution or future promise. No negatives mentioned here.
True or False? Customers can still DocuSign their contract with you if they do not have an email address?
What is true.
What is enhance the customer experience, ABC, Simplify, Be Personal or Teach
What is one of the top 3 things we learned from studying more about the Customer Experience?
What is social media matters, people matter, we have a lack of teamwork, our customers see less value in having a realtor than we realized, etc.
What tools do you need to effectively walk homesites?
What is your site plan, a 100' - 300' measuring tape, boots, compass app, etc.
What is the acronym for creating a room experience? Breakdown each letter in the acronym.
What is ILLKFC. Impressions, Likes, Livability, Key Features, and Close.
What tool/software do we have that can help you to hold virtual meetings with both your community teams and prospects?
What is Microsoft Teams
Based on Jason's closing slide, what is one of his all time favorite movie series?
What is Star Wars
What is the name of our new CRM system coming in the future?
What is Microsoft Dynamics
On a scale of 1-5, how sales ready are you?
What is 5!