Transaction Flow
When to follow the 'Transaction Flow'
With EVERY customer.
Highlight products that align with what the _________ needs and prefers.
Customer
Discovery Questions should focus on?
Preferences & Budget
Even if you disagree show ____ toward the customer
Empathy
Naturally accruing compounds found in the cannabis plant.
Cannabinoids
What is the KEY Information you should be repeating back to the customer to confirm the details of the order?
- Product Size
- Strain Name
- Pheno
Based on the information gathered during the discovery question phase the budtender can?
Make tailored recommendations.
What are the MAIN 2 types of Discovery questions?
1. Open-ended - Eliciting Elaborate Answers
2. Close-ended - Eliciting Short Answers
Once you have handled an objection you should?
Offer a solution.
Naturally accruing compounds found on the trichomes of the cannabis plant.
Terpenes
Correct order of 'The Flow'
a) Build Rapport, Greeting, Discovery questions, Make a Recommendation & Upsell #1, Upsell #2, Wrap up & Review, VIP program.
b) Greeting, Discovery questions, Build Rapport, Make a recommendation & Upsell #1, Upsell #2, Wrap up & Review, VIP Program.
c) Greeting, Build Rapport, Discovery questions, Make a Recommendation & Upsell #1, Wrap Up & Review, Upsell #2, VIP Program.
C.
Greeting, Build Rapport, Discovery questions, Make a Recommendation & Upsell #1, Wrap Up & Review, Upsell #2, VIP Program.
After reviewing the order and before completing the sale you should offer what?
Upsell #2
In questioning what is KEY in making sure the customer feel heard and understood?
Active Listening
Best way to address an objection?
Provide Information / Highlight Benefits
Types of consumption methods?
Inhalation
Ingestion
Absorbed
What are KEY Points to highlight about the VIP Program?
- 420 Points per Visit
- Point Redemption (Discounts & Freebies)
- Exclusive Sales
- Weekly Flyer
Framing the product as a ________ will increase the likelihood of the sale.
Solution
When you approach questioning with _______ you demonstrate genuine interest in the customer's well-being and success.
Empathy
What should you do to ensure you fully understand the objection?
Clarify or Repeat back to the customer.
A complex cell-signalling system that helps your body bind and react to cannabis.
Endocannabinoid System
Why is following a pre designed process helpful?
- Maintain that quality of standard
- Move through transactions smoothly
- Capitalize on upselling opportunities
- Ensuring consistency,
- Ensuring Efficiency
- A positive customer experience
What is the GOAL of Upselling?
To increase the total sale and to introduce the customer to options that might better suite their needs.
Elements of a Well-Structured Discovery Question?
- Clear and Concise Wording
- Relevant To Sale Context
- Open-ended in Nature
- Adaptable
-Logically Progressive
What skills do handling objections help improve?
Communication
Ability to Understand Customer Needs
Name 5 common terpenes
Pinene
Caryophyllene
Limonene
Linalool
Myrcene