Pricing
An HD STB provides cxs with high definition picture quality as well as access to thousands of on demand titles, all for this price
What is $9.99?
A restart cx is eligible for new cx promotions/pricing after _____ days
What is 30 days?
Internet 200mbps for a new cx
What is 1851?
The acronym for this is LFBB
What is Link Feature Bridge Benefit?
The price for an existing customer adding tv select
What is 54.99?
Entertainment View provides 84 channels all for this price
What is $12?
This process is required on every call that includes home phone service. This ensures that the customer fully understands any and all E911 service limitations
What is TPV?
Third Party Verification
Has internet, adding TV select
What is 1841?
Acknowledging and Responding to what the customer called in for and offering to assist them with their request to Move the conversation forward.
What is ARM?
This Premium add on actually includes TWO premium networks
What is Starz/Encore?
The promo price of HSD 200mbps with Wifi
What is $54.99?
Never waive this $10 fee when selling mobile service
What is the activation fee?
Internet 100
What is 1820?
After closing the sale: this should include the services included in the order, the price with taxes and fees, the promotion length, the rate increase, and all applicable closing scripts
What is the recap?
This TV package CAN NOT have a STB and needs to be used via STVA
What is TV Essentials?
Any TV pkg with local channels require a broadcast fee. When subscribing to TV Select, Mi Plan Latino, and TV choice, the broadcast fee is this
What is $21.00?
This needs to be run for every new cx using their SSN and DOB. You can also use their previous address to help
What is Customer Verification?
Has TV Select, adding Spectrum Internet Assist
What is 1413?
Uncovering the customer's needs by asking open ended questions: Who? What? Where? When? Why?
What is discovery?
Name at least 3 devices that support the STVA
What is Roku, Xbox1, chromecast, kindle fire, apple tv, samsung smart tv, androids, apple devices?
Apple TV can be financed over 18 months at this price
What is $9.99?
This method of authentication helps you verify a customer's account by sending a code to their text or email along with entering orders
What is a Security Token?
TV Choice
What is 1846?
If the customer declines the package you have presented, you do this to try and change their mind
Over come objections/Address hesitations
This product allows you to record up to 100 shows and watch them on the go
What is Cloud DVR Plus?