Sales
What is the phone greeting that was developed for the Sales Recipe?
Hello,
Thank you for calling Celebrity. My name is (blank). How can I help you plan your guests' next vacation?
What is the AHT goal by September 23, 2023?
628
Starting 02/15/21, bookings may be transferred to a Travel Agent up until __#_ days from creation if the request from the guest is made outside of Final Payment period and the booking is not paid in full.
30 days
What Cap Club tier is above Classic?
Select
What is a Celebrity Future Cruise Vacation?
Celebrity Future Cruise Vacation is a program that allows guests to book their next cruise while still onboard their current sailing.
What is it called when you create a booking without names or permanent birth dates?
Courtesy Hold
How long do you have to wait to release a call when the line is dead upon answering?
Bonus:
How long do you have to wait to release a call when the line goes dead in the middle of a call?
1 minute
Bonus:
3 minutes
If eligible, the booking usually transfers within __ to __ business days.
7 to 10
On the ML and SL class ships - what is the # of drinks a guest can have at the Elite Cocktail Hour (between 5pm & 7pm)?
Unlimited inside and outside the Sky Lounge
What are the two types of Celebrity Future Cruise Vacations?
Book Later and Book Now
What type of sales closing strategy is it when you ask for a name to place the booking on hold?
Bonus: What is the sales closing strategy when you ask a yes or no question to secure the sale?
Assumptive Close
Bonus: Question Close
What is the AHT strategy for asking questions to maintain control of the call?
Ask-Answer-Ask
What section of our website can the Transfer Form be located?
FAQs
What is the Discount on Classic or Premium Beverage Package - if not included in the ticket (Must be purchased pre-cruise) for Elite Cap Club members?
15%
What is the Book Later - Future Cruise booking number for Wesley Martinsen?
1499996
1. Availability
2. Prices are subject to change
3. No obligation to pay a deposit today or until you clients agree
4. Convenience - a booking # already exists when you need to call back to make changes or secure payment
True or False:
AHT is the total number of calls you take multiplied by your ACW and Hold time
False
What should a TP send if the DG wants to have the booking transferred to us (direct booking)?
A signed email on their agency letterhead to agencychanges@rccl.com
On the Celebrity Apex for 9/5/24, what categories can a P1 qualify for in regards to category upgrades?
P2 - for a better price at the P1 category
or
E3 - for a better stateroom at the P1 price
What is the OBC value for a CP booking converted within 30 days of creation to an A1 on a 14 night sailing?
$300