Cencora 101
Cencora is a strategic leader in the p_________ d________ industry
Pharmaceutical Distribution
This position is responsible for the operational day-to-day relationship with the customer and helps with issues like contract pricing and additional account requests.
Account Manager
This team is the "first line of defense" and helps any customers with requests like placing orders, returns and claims, and general inquiries
Customer Service
True or False -- Cencora distribution centers send products to customers in and outside of the United States
True
This two word term means the ability to inspire confidence in others to believe in you and follow you through your physical appearance, words and actions
Executive Presence
True or False -- Cencora is a Forbes Top 10 Company
True
This position, abbreviated as DSA, is responsible for the strategic and revenue-driving relationship that customers have with Cencora and sell solutions
Director of Strategic Accounts
This team, abbreviated as CSS, helps customers with questions or requests related to ABC Order
Customer Systems Support
This team within the distribution center is responsible for working with our courier partners to make sure our customers receive their deliveries
Transportation
True or false -- There is no overlap between phone, email and Zoom/Teams meeting etiquette
False
This was the name of the company before it changed to Cencora in 2023
AmerisourceBergen
Many Cencora customers have a PVA, which stands for this
Prime Vendor Agreement
Commercial Operations team members would reach out to this team for items like pricing inquiries and price parity reporting
Contracts Team
Customer orders coming from our specialty business units (ASD, Besse, OS) are not delivered via a tote -- they are handed off to this worldwide courier to deliver instead
FedEx
According to reports, this is the largest disruptor of business meetings
Phone calls/texts
This is the name of Cencora's offering of generic pharmaceuticals at contract pricing
PRxO
These two roles on the Commercial Operations team both focus on promoting PRxO, Biosimilar, Plasma and Short-Dated Specials to customers
Account Manager - Product Expansion (AMPX) and Sr. Product Sales Specialist (SPSS)
This team (abbreviation) used to be labeled as Account Services and assists with market shortages, allocations and alternate product research
ROSS
Customer orders coming from a wholesale distribution center will be delivered in this type of container
Tote
Name two of the Golden Rules of meeting etiquette
Be punctual, Come prepared, Speak clearly, Actively listen and participate, Give others opportunity to speak, Follow the agenda, Ask clarifying/open-ended questions, Be attentive with body language
Name the four major business units of Cencora (Hint: They start with W or F, A, B and O)
Wholesale/Full-line distribution, ASD (Specialty Distribution), Besse (Physician Distribution) and Oncology Supply
The three leaders of the Commercial Operations Team are abbreviated as KAM -- who makes up KAM?
Kara, Aurora and Michele
This team (abbreviation) helps with account updates and changes, and also encompasses customer onboarding
CIDM
This process (abbreviation) developed by our QRO team at the DC was created to ensure our customers are following the rules set at federal, state and local levels for compliant, ethical and safe use of the products we provide, as well as to flag any suspicious ordering patterns of controlled substances
CSMP
Name three of the six critical skills of the Enhanced Service framework
Presence, Relating, Questioning, Listening, Positioning, Checking