SalesForce
What button converts the lead?
Qualify lead
Where can you find the Underwriting Guidelines?
SharePoint
If a creditor calls 15x a day, which regulation are they violating?
FDCPA
What does a 9 rating mean on a tradeline?
Charged off / collections / at least 180 days past due
What is your minimum CPRPD goal?
1
How many characters are required in notes from rep?
Min of 50
If a debt is manually added, when and where does the matching statement need to be uploaded?
Before submitting for preapproval and files
What information is required to verify / ask for to pull credit?
Social, DOB, full address, and verbal auth from client
What is the only time a small balance can be added in?
MEDICAL debt with the SAME collection agency, if one qualifies
When do you assign a lead to yourself?
As soon as there is voice to voice contact
What section is the actual credit report located?
Files
How old can the statement for a medical debt with a collection agency be?
120 days
When is COA entitled to take their fee?
Per settlement basis: after debt is in a settlement with at least one payment made to the creditor
If the client refuses to give full social, what is the place holder AND when does the real one need to be added in by?
- 111-11-1111
- before submitting for preapproval
What is your unproductive rate goal?
less than 30%
After initially setting start date, where can it be updated?
Details
What is required on a physical statement for a loan?
- creditor name
- client name
- account number
-balance
- statement date
- origination date
On every outbound call, what should be disclosed at the beginning?
calls are recorded
How will the client's credit report show any debt settled in COAs program?
- Charged off
- $0 balance
- settled as agreed / settled for less than full
When should a client change banks?
When they're enrolling a loan at the same bank they have a checking / savings account with.
Once converted to an opportunity, where can you can text your client?
person page
Name a creditor that has to be open for at least 180 days.
- republic
- mariner
- 1st franklin
- regional
At least 3 negative aspects of debt settlement to disclose on the call.
- negative credit impact
- creditor calls / collection attempts
- litigation risk
- tax implications
- closing credit cards
What are the 5 factors of a credit score?
- utilization
- payment history
- length / age
- new credit
- credit mix
If a client has a home improvement loan, what's needed and when?
Original loan docs uploaded before submitting to preapproval