Ajdustable bases
Name one benefit of an adjustable base
Reduce pressure on the spine and joints
Relieve back or leg pain
Improve circulation
Provide customizable positions for reading, watching TV, or sleeping
WHICH BRAND IS FAMOUS FOR tempur material?
Tempurpedic
NAME ONE BENEFIT OF OFFERING FINANCING
Increases Sales: Customers can spread payments over time, making larger purchases easier.
Improves Cash Flow: You get the sale today while the customer pays over months.
Upsell Opportunity: Customers may choose a higher-end mattress, adjustable base, or add-ons because monthly payments feel manageable.
Customer Satisfaction: Reduces sticker shock and allows the customer to focus on value, not price.
WHY IS A MATTRESS PROTECTOR IMPORTANT
PROTECT AGAINST STAINS AND SPILLS
Extends Mattress Life
Allergy & Dust Mite Protection
Easy to Clean
Warranty Compliance
CUSTOMER SAYS "IT'S TO EXPENSIVE. WHAT DO YOU SAY?
What’s most important to you in a mattress/furniture — comfort, durability, or features?”
WHAT FEATURE HELPS WITH SNORING?
ZERO G
WHATS THE DIFFERENCE BETWEEN A FIRM AND PLUSH?
Firm sleep on top of the mattress, plush sleep in the mattress
firm-Offers strong support, keeps spine aligned, and prevents sinking too deeply.
Feel: Solid, stable, less “hugging” of the body.
plush- Softer top layer cushions the body, allowing for more contouring
Feel: Gentle, more hugging, pressure relief at shoulders and hips.
what's the advantage of 0% interest financing?
No Extra Cost 💰 – Customers pay only the price of the product, not additional interest.
Immediate Access 🛏️ – They can enjoy the mattress, adjustable base, or furniture today without waiting to save the full amount.
Upsell Opportunity 📈 – Customers may choose a higher-end product or add-ons because monthly payments fit their budget.
Simplifies Decision-Making ✅ – Makes the purchase feel easier and more budget-friendly.
Name an upsell item for a sofa?
accent chair
bundle rugs
decorative pillows
customer says: I'll buy online How do you respond?
When you buy at the store you also have the sales consultant help you with the process until delivery is completed
The great thing about shopping in-store is you can test the sofa or mattress yourself — feel the comfort, firmness, and quality before deciding.”
We also have special in-store promotions or bundles that aren’t available online.”
Which base setting helps with back pain?
Lumbar support, zero gravity
How long is the average mattress lifespan?
10 years
How does financing help close sales?
Financing helps close sales by making larger purchases more manageable and reducing hesitation over price.
What’s the benefit of extended warranties?
Covers Repairs & Replacements 🛠️
Protects against defects, malfunctions, or accidental damage beyond the standard warranty.
Peace of Mind 😌
Customers don’t have to worry about unexpected repair costs.
Protects Long-Term Investment 💰
Ensures their expensive furniture, mattress, or adjustable base lasts longer without extra out-of-pocket costs.
Upsell Opportunity 📈
Easy way to increase ticket value while providing a tangible benefit.
Customer wants a sofa but no budget. What do you do?
Introduce 0% interest or low monthly payment options:
“Even if the full price is higher, financing can make this sofa affordable now.”
How does zero-gravity improve sleep?
reduces pressure points
improves circulation
Eases Breathing & Snoring
Promotes Relaxation & Stress Relieve
Helps people with acid reflux, sleep apnea, or circulatory issues sleep more comfortably.
Which mattress helps reduce motion transfer?
sterns and foster
tempur pedic
black beautyrest
tommy bahama
What do you tell a customer worried about monthly payments?
We offer flexible financing options, including 0% interest, so you can spread payments over time without extra cost."
Which add-on increases ticket size easily?
mattress
Customer says: “I’m just looking.” How do you engage?
ask open-ended questions
acknowledge & build rapport
Listen & Observe
Keep the Door Open for Follow-Up
Name one add-on that pairs well with adjustable bases
pillows
mattress protectors
What’s a good upsell with a mattress?
pillows
mattress pprotector
Why is financing important for big-ticket items?
Affordability 💳
Allows customers to pay over time rather than all at once.
Reduces sticker shock and makes high-end items feel accessible.
Increases Sales Opportunities 📈
Customers are more likely to buy premium products, add-ons, or bundles when payments are manageable.
Improves Customer Experience 🛏️
Customers get what they want without waiting months or years to save.
Creates a positive buying experience that encourages repeat business.
Upsell Potential 💰
Makes it easier to sell adjustable bases, luxury mattresses, or accessory bundles because the monthly cost is reasonable.
Why sell rugs with furniture?
is like buying a dress without accessories helps to complete the rooms
Rugs tie together sofas, chairs, and tables, making the space look finished.
Adds warmth and softness underfoot, improving the overall experience.
Rugs are a high-margin accessory, which easily increases the total ticket.
Suggesting the right rug demonstrates your knowledge and helps the customer feel confident in their choices.
Customer says: “I’ll wait for a sale.” How do you close now?
Empathize-I understand — everyone loves a good deal.”
Highlight Current Benefits-Right now, we have our best selection in stock — if you wait, this model might sell out.”
We also have financing options so you can get the comfort you need today without paying everything upfront.”