Unit Type
Which type of unit maintains a stable temperature and humidity?
Climate-controlled unit
Which lock fits directly into the unit’s door latch and has no exposed shackle?
Cylinder Lock
Which type of lead locks in the price but not the unit, and requires no payment?
Reservation
Can an active-duty military member receive a 50% off promo and a 5% monthly discount?
Yes – 50% applies first month, 5% begins the second month
Which payment methods are accepted over the phone?
Debit and credit cards
What type of storage is not used to store furniture and household items?
Parking Space
What is a one-time charge that covers lease processing.
Admin fee
How many leads can be saved per account?
One unless the caller intends to rent more than one
Are promotions like 50% or 100% off applicable to existing rentals?
No – unless they saw it on the website
Is a secondary contact mandatory?
No, but we must ask if they have one at least twice
Which type of unit is best for loading and unloading heavy items with a truck?
Outdoor / Garage
An optional fee that offers coverage for the items to be stored.
Property Protection Plan
Which lead is used when a customer wants a size that is currently unavailable?
Waitlist
If a customer rents two units, how many units can receive a promotion?
Only one
What must be confirmed before renting an additional unit to an existing customer?
That they have no outstanding balance
What is the minimum size required to store a vehicle in an outdoor unit?
10x20
What type of billing cycle is followed?
Anniversary Billing
How long would the reservation last for?
30 days
Who must the account be under to apply a senior or military discount?
The eligible individual must be the primary account holder
Which type of lock is round in shape and has an exposed shackle?
Disc Locks
What unit type is offered when a customer wants to store a vehicle and wants to keep it out of the weather?
Outdoor / Garage
What type of vehicle does not need to be registered?
Off road / Non street legal vehicles
What is the only lead type that involves completing the rental process and making a payment immediately?
Rental
If I want to rent a unit and my brother wants to pay for it, how would it work?
Three-way call with the brother upon payment to get verbal authorization
What is the typical temperature range for a climate-controlled unit?
50-80 F