SALESFORCE
What is the login for the live Salesforce?
Login with Chicos SSO
What is the largest tile in the CSSC SharePoint Site?
Helpful Links Tile
What is our signature greeting for all Brands?
"It's a great day at (Brand), my name is ( Your Name). Who do I have the pleasure of speaking with today?"
How many tiers do we have for each brand?
4 tiers per brand.
Where can a customer go to find a store nearby to her zipcode?
Find a Boutique section
What is the most convenient way to search for a customer's account?
Phone Number
Which tile will we find the free shipping codes?
Shipping & Returns Tile
The person that picks this question, can you please commit to assist me with answering this question?
Norman or Nishell will approve the answer.
For Chicos and WHBM how many points do they need to earn in order to get a $5 reward?
2000 Points
Where will you direct a customer to sign up for emails on the website?
The pop up as they are pulling up the website or all the way at the bottom.
In which section us as CSSC Associates will put our notes after every call?
Internal Notes section.
Where can we see the catalog that customer's receive through the mail?
Brand Websites & Catalog Quick Links Section
What 3 required information do we need from a customer to proceed with helping her?
First and Last name, Phone Number and Email Address.
How long is a reward valid for?
60 days
Where would a customer go to order an E-Gift Card on the website?
All the way at the bottom where it says "Gift Card".
How many quick panels are there and list 4 of them?
7 Quick Panel in total; Order Scan, Product Search, Omni Channel, Gift Card Balance, Order Status, Merge Request or Store Details
Where can we see all training materials and PPT?
Training Tab
What is the required brand closing using the year?
"Thank you for your loyalty since (Year), and being the best part of (Brand)!"
For Chicos Phenomenal and WHBM Legend Customers, how much do they get when it's their birthday?
$50
Name one of our Collections on Chicos!
Zenergy, Travellers, No Iron, Brigitte, Juliet, Girlfirend, Online Exclusive or Best Sellers
What must be created everytime a call comes in?
A Case
Which tab will we use to find previous catalogs and product knowledge?
Stores/All Brands Tab
What should we do on ALL CALLS?
Upsell, or increase our Units Per Transaction (UPT).
Name 3 of the tiers for Chico's. (Does not have to be in order)
Daring, Magnetic, Fierce, Phenomenal
What is one promotion happening on the Chico's website today?
Nishell will verify!