Preparing Sale
Initiating Sale
Presenting Product
Closing the sale
Extras!!
100
Define "Selling"
What is Helping customers make satisfying purchase decisions.
100
"How may i help you?" is an example of what kind of approach?
What is Service approach
100
Customers will have what?
What is objections
100
Implied ownership is a sign of what?
What is Buying signals
100
Gift wrapping is apart of what?
What is Service close
200
How would you pre approach?
What is Gathering product information
200
True or false- you should never listen to customer, tell them what you think they need for a product.
What is False, always listen to customers wants and needs
200
True or false, stating the products flaws are a good thing
What is false. unless customer brings them up, turn it into a positive flaw.
200
What happened if your customer doesn't buy the first time?
What is try again
200
Substitution helps when what?
What is you don't carry product customer is looking for
300
What are the 4 training steps?
What is 1. Explanation 2. Demonstration 3. Trial 4. Critique
300
What do you say while presenting product?
What is the product features and benefits.
300
How do you convince customers of quality?
What is demonstrating
300
True or false- if customer can't decide on product, you let them comeback and decide later.
What is False, narrow it down to make choosing easier
300
What does Superior point mean?
What is Verifying problem
400
What are 2 ways of B2B?
What is Inside (customer to salesmen) and outside (salesmen to customer)
400
True or False- Never use slang terms
What is True
400
A person that has testimonials or positive statements are known as the what?
What is third party
400
How do you convince buyers to buy high priced products?
What is telling them its limited time only
400
What is usually based on misinformation?
What is Denial?
500
Define prospecting
What is Gathering names of potential customers or leads.
500
What builds the customers confidence most?
What is demonstrating product
500
The term "boomerang" means what?
What is turn negative comment into a positive one
500
"Lets ring you up" is an example of what kind of closing?
What is direct closing
500
Little to no experience can also be known as what?
What is Extensive
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