Steps of the Sale
Types of Closings
Types of Approaches
Customer Service Skills
Etiquette
100
Seven
How many steps of the sale are there?
100
Five
How many types of closings are there?
100
Four
How many approaches are there all together?
100
SMILE!!!
What should you do even if you are on the phone with a customer?
100
Smile
What should you always do?
200
Preapproach
What is the first step of the sale?
200
Encouraging customers to makes a decision between two items
What is the definition of the Which Close?
200
"Can I help you find anything today?"
What is an example of a Service Approach
200
Always use the customers name
What is the first basic customer service skill?
200
Yes (If its appropriate)
Should you shake the customers hand? Yes or No?
300
Features and Benefits
What is the fourth step of the sale?
300
Method in which you ask for the sale
What is the Direct Close?
300
You use 2 of the approaches together in one sale
What is the Combination Approach?
300
Please and Thank You
What should you ALWAYS say to customers?
300
NO!!!!
Do you drown yourself in perfume and cologne before you meet with a customer?
400
Suggestive Sell
What is the last step of the sale?
400
The Service Close
Which close explains the services that overcome obstacles or problems?
400
Explain your reasons why
What do you have to do when you have to say no to a customers request?
400
You can have no more than six pieces of jewelry on...
What is the rule of 6?
500
Preapproach, Approach, Determine Wants and Needs, Features and Benefits, Overcome Objections, Close the Sale, and Suggestive Sell
Please name every step of the sale... In order...
500
Which Close, Standing Room Only, Assumption Close, Direct Close, and Service Close
Name every type of closing...
500
Service, Merchandise, Combination and Greeting
Name every type of approach...
500
Use the customers name, Say please and thank you, Explain your reasons when you have to say no, Show your interest in the customers needs, Show empathy for the customers feelings, Let the customers know what their options are, and Smile!!
Briefly, can you give us an overview of basic customer service skills?
500
Standing up straight with a forward lean
How should your posture be when with a customer?
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